Digital Pandemic Response Systems: A Strategic Management Framework Against Covid-19

Wirtz, Bernd W.; Müller, Wilhelm; Weyerer, Jan C.

doi:10.1080/01900692.2020.1858316

Cited by 22 publications

(16 citation statements)

References 38 publications

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“…In a pandemic event, the communication aims to minimize and manage health impacts by spreading strategies in order to inform citizens about the risks and, consequently, about the behaviours to follow for avoiding them (Wirtz et al, 2021). In other words, the management of public health issues involves significant communication components as it needs to prompt warnings about risk messages, self-efficacy, symptomatology and medical treatment.…”

Section: Literature Reviewmentioning

confidence: 99%

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Social media government communication and stakeholder engagement in the era of Covid-19: evidence from Italy

Fissi

Gori

Romolini

2022

IJPSM

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PurposeCovid-19 is a worldwide pandemic disease that changed the government communication to citizens about the health emergency. This study aims to provide in-depth research about regional Italian government communication through social media (SM) and its effects on citizens' engagement.Design/methodology/approachThe study uses a case analysis, focusing on the Italian context. In detail, the authors analyse the more involved Italian regions in Covid-19 pandemic (Lombardy, Veneto, Piedmont, Emilia Romagna and Tuscany) applying the Crisis and Emergency Risk Communication (CERC) model.FindingsThe results reveal that SM is a powerful tool for communication during a health emergency and for facilitating the engagement with stakeholders. However, results also highlight a different perception about the timing of the Covid-19 crisis.Practical implicationsFindings suggest a gap between the answer of the public government compared to the citizens' needs that are clear since the first earlier stage of the pandemic event. The engagement level is very high since the first phase of the pandemic event; however, to be adequately developed, it requires specific and timing information that are not always in line with the citizens’ communication needs.Originality/valueThis is the first research that aims to study the citizens' engagement in the Italian regions during the Covid-19 pandemic.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Social media government communication and stakeholder engagement in the era of Covid-19: evidence from Italy

Fissi

Gori

Romolini

2022

IJPSM

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“…In addition to the notion of administration improvements and the accompanying technological acceleration, more substantial strategic changes have been seen as a result of Covid-19 (Wirtz et al, 2020). For example Kamal (2020) explains how Covid-19, despite its disruptive nature, has led to an accelerated uptake in digital communication and teaching platforms, amongst other innovations, while Kudyba (2020, p. 286) suggests that the "pandemic introduced a Y2K type of disruption to many organizations".…”

Section: Discussionmentioning

confidence: 99%

Municipal Pathways in Response to COVID-19: A Strategic Management Perspective on Local Public Administration Resilience

Clément

Esposito

Crutzen

2022

Administration & Society

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This paper aims to understand the different resilience pathways local governments may take during moments of crisis, specifically focusing on the COVID-19 pandemic. Through survey responses from local administrations in Wallonia, Belgium, we consider how varied contexts led to different strategic resilience pathways. These pathways range from static (i.e., no strategy) to innovative change. Our findings highlight that digital technology solutions may play a role in supporting resilience across the different pathways. Therefore, we adapt strategic public management literature to suggest propositions for future research to test the specific role that digital technologies play in supporting resilience within local administrations.

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“…When COVID-19 struck, many medical institutions quickly turned to more digital medical services [18][19][20][21]. The structure and content of traditional linear process frameworks, cyclical process frameworks, and organizational frameworks for public health preparedness and emergency response were transformed by the addition of digital technologies [22]. Most digital frameworks in current research are domain-speci c, such as epidemic response, tracking, and visualization [23].…”

Section: Context Of Problems and Motivationsmentioning

confidence: 99%

An epidemic digital management framework for healthcare organizations based on multi-platform

Deng

et al. 2022

Preprint

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Background: Digital alternatives offer the potential for agility and resilience in epidemic management. The fragmentation of digital technology applications urgently requires a holistic digital epidemic management framework.Objectives: Our research aims to design a digital framework for epidemic management that can apply digital technologies to assist healthcare providers with governance of epidemiological information.Methods: The design science research methodology was applied to create an artifact of a digital healthcare management framework. A systematic literature review was conducted to sort out the issues and motivations, a case study was applied to demonstrate the artifact, and users evaluated its effectiveness by scoring it.Results: The data platform ecosystems-based framework is constructed from three platforms. The data platform integrates and mines multiple data resources. The technology platform establishes a domain-wide shared technology model. The service platform enables service requests for stakeholders in the epidemic.Conclusions: The digital epidemic management framework allows micro-servicing and visualization of all capabilities of healthcare organizations. It allows for the rapid establishment and reuse of a healthcare organization’s overall capabilities in public health emergencies, while sustainably focusing on the requirements of patients and managers. This new digital solution can improve digital epidemic prevention and control management.

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Digital Pandemic Response Systems: A Strategic Management Framework Against Covid-19

Cited by 22 publications

References 38 publications

Social media government communication and stakeholder engagement in the era of Covid-19: evidence from Italy

Social media government communication and stakeholder engagement in the era of Covid-19: evidence from Italy

Municipal Pathways in Response to COVID-19: A Strategic Management Perspective on Local Public Administration Resilience

An epidemic digital management framework for healthcare organizations based on multi-platform

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