Digital Technology for Unmasking Labour Exploitation in Supply Chains

Abstract

This paper aims to understand how digital technology can support businesses in unmasking labour exploitation in supply chains towards more effective remediation. It presents a case study using empirical evidence collected through expert interviews, document analysis, and a survey. Our findings illustrate that digital technology has the potential to support businesses in identifying cases of labour exploitation in supply chains during social compliance audits if tools are used within enabling environments. This research constitutes an original analysis of the intersection between corporate social responsibility and social compliance auditing, digital technology, and the critical issue of labour exploitation in supply chains. It identifies a flawed logic in expecting workers to use technology to report on exploitation without providing necessary scaffolding or support structures. We identify the role of intermediaries or surrogate accountability as critical in assisting workers and transforming working conditions.