Digital Touchpoints at the POS

Rode, Dominik Rode Dominik; Stammen-Hegener, Cathrin; Gallego, Nicolás Gonzálvez

doi:10.1007/978-3-658-29367-3_2

Cited by 1 publication

(2 citation statements)

References 35 publications

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“…Arduino is an open-source software and hardware electronic prototyping design and development platform [28]. Its application field mainly focuses on the prototype test design of intelligent electronic products, including software and hardware [29].…”

Section: Discussionmentioning

confidence: 99%

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Design Method of Intelligent Touchpoint: Intelligent Auto-Loading Cargo Transport Vehicle for Automobile Passenger Transportation

Zhou

2022

Mobile Information Systems

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The integration of passenger and cargo transportation has become a new profit development point in the transformation of automotive passenger transport services, and cargo vehicles are a major service touchpoint for the integrated passenger and cargo transport system. This study presents a set of intelligent service touchpoint design principles with intelligent perception, connection, analysis, decision-making, and execution, to innovate the integrated intelligent service system of automobile passenger and cargo transportation, and intelligent self-loading and unloading cargo transport. Based on the field data of cargo transport services of five automobile passenger stations in China, the problems are analyzed and summarized from the aspects of service facilities, content, price, and process, and ultimately form an intelligent service system integrating automobile passenger and cargo transportation. Next, the proposed system is analyzed and compared with five existing intelligent consignment products, and target tasks and requirements of cargo transport vehicles are extracted. The system realizes the usability evaluation of the functional prototype through the combination of open-source hardware, Arduino platform, and mechanical transmission structure, and verifies the availability of the design principles of intelligent service touchpoints.

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Section: Discussionmentioning

confidence: 99%

“…Handling technology is changing from labor-intensive to technology-intensive, but most of them are developed for specific areas, not for the unique environment of bus passenger stations [28][29][30].…”

Section: Related Workmentioning

confidence: 99%

Design Method of Intelligent Touchpoint: Intelligent Auto-Loading Cargo Transport Vehicle for Automobile Passenger Transportation

Zhou

2022

Mobile Information Systems

View full text Add to dashboard Cite

show abstract

Digital Touchpoints at the POS

Cited by 1 publication

References 35 publications

Design Method of Intelligent Touchpoint: Intelligent Auto-Loading Cargo Transport Vehicle for Automobile Passenger Transportation

Design Method of Intelligent Touchpoint: Intelligent Auto-Loading Cargo Transport Vehicle for Automobile Passenger Transportation

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