Digital transformation at logistics service providers: barriers, success factors and leading practices

Cichosz, Marzenna; Wallenburg, Carl Marcus; Knemeyer, A. Michael

doi:10.1108/ijlm-08-2019-0229

Cited by 296 publications

(259 citation statements)

References 61 publications

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“…Barrett ( 2018 , p. 61) stated that “resistance can manifest behaviorally—protesting or complaining about the change, cognitively—believing the change is harmful or negative, and/or affectively—expressing negative emotions about the change such as fear or anger.” There may be resistance to new solutions because the existing solutions have already proved to be successful. This way of thinking is referred to as the competency trap in the literature (Cichosz et al, 2020 ). Resistance ranges from passive to active and from covert to overt, and it is influenced by previous experiences of learning and using similar technologies (Freeze and Schmidt, 2015 ).…”

Section: Resultsmentioning

confidence: 99%

“…It can result from low employee motivation and increased ambiguity resulting from changes in work performance measures and conflicts with employees' innate value system (Barrett, 2018 ), causing goal conflict (Obal and Morgan, 2018 ). It can also be classified as institutional conservatism or individual (Cichosz et al, 2020 ). Resistance can range from intentional to unintentional forms of resistance (Andersen, 2016 ).…”

Section: Resultsmentioning

confidence: 99%

“…There may be resistance to new solutions because the existing solutions have already proved to be successful. This way of thinking is referred to as the competency trap in the literature (Cichosz et al, 2020). Resistance ranges from passive to active and from covert to overt, and it is influenced by previous experiences of learning and using similar technologies (Freeze and Schmidt, 2015).…”

Section: Resistancementioning

confidence: 99%

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Stagewise Overview of Issues Influencing Organizational Technology Adoption and Use

2021

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This paper provides a stagewise overview of the important issues that play a role in technology adoption and use in organizations. In the current literature, there is a lack of consistency and clarity about the different stages of the technology adoption process, the important issues at each stage, and the differentiation between antecedents, after-effects, enablers, and barriers to technology adoption. This paper collected the relevant issues in technology adoption and use, mentioned dispersedly and under various terminologies, in the recent literature. The qualitative literature review was followed by thematic analysis of the data. The resulting themes were organized into a thematic map depicting three stages of the technology adoption process: pre-change, change, and post-change. The relevant themes and subthemes at each stage were identified and their significance discussed. The themes at each stage are antecedents to the next stage. All the themes of the pre-change and change stages are neutral, but the way they are managed and executed makes them enablers or barriers in effect. The thematic map is a continuous cycle where every round of technology adoption provides input for the subsequent rounds. Based on how themes have been addressed and executed in practice, they can either enhance or impair the subsequent technology adoption. This thematic map can be used as a qualitative framework by academics and practitioners in the field to evaluate technological changes.

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Resistancementioning

confidence: 99%

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Stagewise Overview of Issues Influencing Organizational Technology Adoption and Use

2021

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“…Global courier, express, and parcel (CEP) delivery services are currently experiencing strong growth partly because of the developing e-commerce sector and increasing consumer demand for online shopping. Multiple logistic providers have attempted to provide firstclass services to enhance customer satisfaction [1] and the service reuse intention. Online sellers rely heavily on logistics capability to deliver products to various customer locations, which is considered as a backbone for the tremendous growing e-commerce [1,2].…”

Section: Introductionmentioning

confidence: 99%

Online Sellers’ Reuse Behaviour for Third-Party Logistics Services: An Innovative Model Development and E-Commerce

Ngah¹,

Anuar²,

Rozar

et al. 2021

Sustainability

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The increase in customer complaints on the reliability of 3PL services among online sellers has become prominent in the industry, as confirmed by 3PL service providers in Malaysia. The increase in customer complaints increases the tendency to switch to other 3PL service providers. As Asian markets lead the growth of e-commerce, covering approximately 50% of the global e-commerce market, whether the customer will continue to shop online or not is no longer the issue. Although having the proper logistics provider to support online sellers’ business is crucial, most studies have focused on the online shopper’s perspective and employ the service quality theory. Observably, the satisfaction and reuse intention of the 3PL from the online retailer’s perspective is largely neglected. This study identified the factors influencing the satisfaction and reuse intention of 3PL services among online sellers in Malaysia by employing and expanding the stimulus–organism–response (SOR) theory. A purposive sampling method was employed, and the data were gathered via an online survey among online sellers. Additionally, smart partial least squares (SmartPLS) was applied to test the hypotheses. The results indicated that reliability had a positive effect on satisfaction, and satisfaction had a positive relationship with the reuse intention of certain 3PL services. Moreover, satisfaction mediated the relationship between reliability and reuse intention, whereas price fairness strengthened the positive relationship between satisfaction and reuse intention. The findings enhance studies that employed the SOR theory, particularly relating to online sellers’ behaviour on 3PL services. The findings also benefit online sellers and 3PL service providers to create attractive marketing strategies for business sustainability.

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“…The study explains how technology is handled in supply chains and reports analytically (Centobelli et al, 2020, p. 324). Cichosz et al (2020) conducted case analysis with the information collected from 9 LSPs, nationally and internationally, to discover the barriers in logistics service providers (LSP) and identify the organisational elements and the leading practices associated with them. As a result of the study, five obstacles, eight success factors and associated leading practices were determined (Cichosz et al, 2020, p. 209).…”

Section: Literature Reviewmentioning

confidence: 99%

Digital transformation in supply chains: Current applications, contributions and challenges

Özkanlisoy

Akkartal

2021

bmij

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Digital transformation in supply chain management enables businesses to achieve competitive advantage by using their resources more efficiently, to make every stage of their supply chain smarter, more transparent and more efficient, to be closer to individual customer needs, to provide a significant increase in decision-making quality, and to become increasingly flexible in the near future. and provides the advantages of having new business models that will be efficient.Unfortunately, today digital transformation is at the stage of digitization rather than digital transformation due to the high initial investment cost and concerns about the success of applications. In this study, successful digital transformation applications implemented in supply chain management to guide companies and supply chains that have not yet entered the digital transformation process, the advantages provided by these applications and the difficulties of the digital transformation process are discussed.In the study, using qualitative data analysis, open-ended interview questions were applied to a total of 28 companies, and the answers were separated on the basis of sectors and applications and new business models were grouped according to sectors. The advantages of the companies and their supply chains with digital transformation and the difficulties faced in the transformation process are discussed jointly to cover all sectors. The study ends with an evaluation and brief summary of the findings.

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Digital transformation at logistics service providers: barriers, success factors and leading practices

Cited by 296 publications

References 61 publications

Stagewise Overview of Issues Influencing Organizational Technology Adoption and Use

Stagewise Overview of Issues Influencing Organizational Technology Adoption and Use

Online Sellers’ Reuse Behaviour for Third-Party Logistics Services: An Innovative Model Development and E-Commerce

Digital transformation in supply chains: Current applications, contributions and challenges

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