Digital transformation in the area of health: systematic review of 45 years of evolution

Marques, Isabel Cristina Panziera; Ferreira, João J.

doi:10.1007/s12553-019-00402-8

Cited by 134 publications

(66 citation statements)

References 66 publications

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“…As per a recent report by Indian Brand Equity Foundation (IBEF, 2020), Indian e-commerce is expected to grow at a CAGR of 27% for the period 2019-2024, and is expected to reach US$99 billion by 2024. Digital transformation has revolutionized the ways of conducting retail businesses (Ferreira et al, 2020), including healthcare retailing (Marques and Ferreira, 2020). A deeper understanding of the role of digital co-creation in health care service advancement is wanting, as patients have not been considered as significant service experience co-creators by a majority of the prior research (Elg et al, 2012).…”

Section: Introductionmentioning

confidence: 99%

Digital healthcare retail: role of presence in creating patients' experience

Sreejesh

Sarkar

2021

IJRDM

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PurposeThe purpose of this study is to empirically examine the impact of technology-enabled service co-creation on patients' service patronage behaviour in healthcare retailing. The first objective is to examine the mediating roles of spatial presence and co-presence in the relationship between technology enabled co-creation and service experience. The second objective is to investigate if healthcare service experience impacts patients' relationship value with hospitals and subsequent patronage intention.Design/methodology/approachData were collected from a sample of 516 customers of three leading hospitals in India during the social isolation period of COVID-19. The data were analysed using structural equation modelling.FindingsThe study results demonstrate that customers' favourably perceived technology-enabled co-creation generates feelings of spatial presence and co-presence in the technology-enabled platform. The feeling of presence enhances patients' health care service experiences which in turn predict their relationship value perceptions towards the healthcare service provider. Co-presence dominates as a mediator in terms of magnitude over spatial presence. The favourable value perception positively impacts patients' intention to come back to the same hospital.Research limitations/implicationsThe study uses cross-sectional data, which does not incorporate any temporal variations in the investigated relationships. The study does not account for differences in government vs. private undertakings of healthcare system.Practical implicationsThe findings envisage a digital healthcare retail system, where hospitals can enhance patients' perceptions of healthcare service experience, relational value and re-patronage intention, based on the digital mediated environment design elements, i.e. spatial presence and co-presence. As co-presence is a dominant factor, ensuring that human healthcare experts (rather than technology based e-service elements like chatbots) participate in healthcare service co-creation is of prime importance to provide enriching service experience to the patients.Originality/valueThe value of the research lies in extending the theories of presence, UTAUT and S-O-R to understand digital healthcare retailing, in order to identify the mechanism of how online co-creative platform can generate hospital patronage behaviour among patients through the serial mediation of presence, augmented service experience and relationship value.

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Section: Introductionmentioning

confidence: 99%

Digital healthcare retail: role of presence in creating patients' experience

Sreejesh

Sarkar

2021

IJRDM

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“…Integrated maternal and newborn postnatal care during the postnatal period should be provided as a concerted strategy to improve the survival of both the mother and newborn [8]. One effort to support integrated maternal and newborn postnatal care is via implementation of electronic health records with both domains with an integrated healthcare repository [9] [10].…”

Section: Introductionmentioning

confidence: 99%

Acceptance of Electronic Health Records in Traditional Malay Medicine: An Exploratory Prototyping Approach

Ikram

Ghani

Salahuddin

et al. 2021

IJIE

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The usage of electronic health records is widely used today in the modern medicine field due to its immense benefits. These benefits include and are not limited to allowing physician to access a patient’s chart remotely, provide alerts to a potential medication error and critical lab values. However, the usage of this technology in Traditional Malay Medicine is limited. This paper explores the acceptance usage of electronic health records in Traditional Malay Medicine in five healthcare organisations including private Traditional Malay Medicine practitioners in Malaysia. This research utilizes the exploratory prototyping approach where a prototype, MyPostnatalSys is developed and used to gain constructive feedback of the acceptance of electronic health records. MyPostnatalSys, an electronic health record prototype, was developed for integrating Traditional Malay Medicine and Modern Medicine services using an interoperability standard, HL7. The purpose of interoperability standards is to ensure patient data can be transmitted across multi-platform systems seamlessly. The results show that more than 90% respondents have shown a positive acceptance on the usage of electronic health records in Traditional Malay Medicine. However, there may exist some resistance in accepting electronic health records technology in private Traditional Malay Medicine practitioners. However Traditional Malay practitioners trained by a government led initiative for women’s health, Mamacare programme, are more open to accept the implementation. This shows that upskilling programmes such as Mamacare can reduce the barriers of acceptance in electronic health records in Traditional Malay practitioners.

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“…The healthcare industry, as a whole, is undergoing a complex shift from hospital‐centric to patient‐centric care and from traditional face‐to‐face care to e‐health, mobile health (m‐health), and even ubiquitous health (u‐health), where patient information is collected, analyzed, and processed in real time (Jung & Padman, 2015; Kyaw et al, 2019; Marques & Ferreira, 2020). Health information technologies have been considered one possible solution to the problem of medical resource imbalance and may lead to revolutionary changes in the field of healthcare (Ye, Zhao, Shang, & Zhang, 2019; Yeow & Goh, 2015).…”

Section: Introductionmentioning

confidence: 99%

How to balance online healthcare platforms and offline systems? A supply chain management perspective

2020

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Given the sweeping changes to healthcare, the issues of how to properly price both online consultations and drugs and how to tune patient volumes between online and offline platforms remain to be resolved. In this paper, with considering patient options, we have examined three relevant scenarios through game theory analyses. The optimal profits of medical supply chain players and prices of consultation and drugs are deduced from equilibrium results. With an extensive study on the relations between drug prices and patient volumes, whether and how to use pricing strategies to avoid patient congestion are discussed in three scenarios.

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Digital transformation in the area of health: systematic review of 45 years of evolution

Cited by 134 publications

References 66 publications

Digital healthcare retail: role of presence in creating patients' experience

Digital healthcare retail: role of presence in creating patients' experience

Acceptance of Electronic Health Records in Traditional Malay Medicine: An Exploratory Prototyping Approach

How to balance online healthcare platforms and offline systems? A supply chain management perspective

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