Digital Transformation in the Public Sector: Identifying Critical Success Factors

Jonathan, Gideon Mekonnen

doi:10.1007/978-3-030-44322-1_17

Cited by 38 publications

(31 citation statements)

References 24 publications

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“…Such support is partly fate of coincidence. For example, Jonathan (2020) mentioned, political circumstances can result in sudden shifts like money stripped away from IT projects. In our case study, the opposite was the case – with the change of the alderman, the project got the beforehand missing attention and support.…”

Section: Discussionmentioning

confidence: 99%

Hubs, hopes and high stakes for a relatively disadvantaged low tech place

Rundel

Salemink

2021

Local Economy: The Journal of the Local Economy Policy Unit

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The transition to a digitally inclusive and knowledge-based rural society can be challenging. Digital hubs are often proposed as a way of overcoming digital exclusion in rural and small-town contexts, yet studies into how to set up such a hub in these challenging contexts are scarce. While hubs are usually associated with an urban environment, this case study deals with the development of a rural digital hub over several years in a small town in East Groningen (NL). In the context of an Interreg project, observations during project meetings, in-depth interviews and document analysis were conducted to closely monitor the hub’s development process. Initially, the hub initiators aimed at stimulating business activities and innovation linked to digital technologies. Thereby, an originally urban digital hub concept was copied into a rural context without a rural translation. Along the way, they were forced to adapt and scale down the scope of the project while at the same time, a broader target group had to be formulated. Moreover, the municipality lacked an overarching digital strategy, which compromised demand aggregation and supply synchronisation – two essential ingredients for rural digital hubs.

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Section: Discussionmentioning

confidence: 99%

Hubs, hopes and high stakes for a relatively disadvantaged low tech place

Rundel

Salemink

2021

Local Economy: The Journal of the Local Economy Policy Unit

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“…Digitalisering er et gennemgående tema i modernisering af den offentlige sektor (Danziger et al, 1982;Ejersbo & Greve, 2016), fx karakteriseret som en ny digital era governance (Dunleavy et al, 2006). I de senere år er digital transformation, et begreb udviklet i private sektor kontekst (Vial, 2019), begyndt at vinde indpas i den offentlige sektor (Jonathan, 2020), men "the literature so far has not provided many details on how to orchestrate this transformational change" (Mengel, Edelmann & Haug, 2019 p. 3).…”

Section: Baggrundunclassified

Ledelse af digital transformation: Erfaringer fra et kommunalt digitaliseringsinitiativ

Nielsen

Elmholdt

Noesgaard

2020

SiS

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Mange offentlige digitaliseringsinitiativer slår fejl eller lever ikke op til forhåbningerne. Ofte bliver mangelfuld ledelse fremhævet som en årsag hertil. I lyset heraf, rapporterer denne artikel fra et kommunalt digitalt transformationsinitiativ, hvor forandringsledelsesindsatsen var massiv. Studiet er designet som et kvalitativt casestudie af indførelsen af en ny digital platform til sundhedspersonalet i Ældre- og Handicapforvaltningen i Aalborg Kommune som indebar omfattede organisatoriske forandringer. Vi fremhæver tre forandringsledelsespraksisser, som var væsentlige for ledelsen af den digitale transformation: (1) tilpasningsledelse, (2) tilslutningsledelse og (3) forventningsledelse. Artiklen udfolder de tre ledelsespraksisser og illustrerer hvordan ledelse af digital transformation udspiller sig som en pragmatisk kombinering af praksisserne. Vi peger også på, at forandringsledelse i digital transformation får en særlig dimension, hvor det løbende handler om at forme aktørernes teknologiforståelser.

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“…Digital transformation though requires "a comprehensive organizational approach rather than one that merely makes forms available online or the transition from analog to digital public service delivery" [5]. The majority of digital transformation initiatives though fail to produce the anticipated results regardless of changes in policy and governance [6,7].…”

Section: Introductionmentioning

confidence: 99%

“…In public administrations, digital transformation can be understood as the transformation of internal and external processes and structures supported by ICT "in order to provide services that meet the goals of the public sector such as efficiency, transparency, accountability and closeness to the citizen" [15]. Public administrations are therefore under pressure from political leaders and citizens to digitally transform and adapt their organizational strategies [6].…”

Section: Introductionmentioning

confidence: 99%

The Implementation of a Digital Strategy in the Austrian Public Sector

Edelmann¹,

Mergel

2022

DG.O 2022: The 23rd Annual International Conference on Digital Government Research

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The European Commission's eGovernment report states that "eGovernment in Europe is characterized by a "virtuous circle": public administrations develop better and better digital services because user demand is high; and more and more users access government services online because these services are available and easy to use" [1]. In this report, Austria ranks among the top five in the delivery of public services, high on indicators such as transparency and the key enablers that facilitate digital interactions between governments and users, help to standardize process flows and thus help both citizens and businesses in their dealings with the government. Yet in the most current Digital European Society Index Austria ranks only 10th and is described as being slow in improving the use of digital services, connectivity and integration of digital technology. In this study, we aim to investigate the strategies implemented for the digitalization of services and processes in Austrian public administrations in order to explain such incongruous scores. CCS CONCEPTS• Social and professional topics → Computing / technology policy; Government technology policy.

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Digital Transformation in the Public Sector: Identifying Critical Success Factors

Cited by 38 publications

References 24 publications

Hubs, hopes and high stakes for a relatively disadvantaged low tech place

Hubs, hopes and high stakes for a relatively disadvantaged low tech place

Ledelse af digital transformation: Erfaringer fra et kommunalt digitaliseringsinitiativ

The Implementation of a Digital Strategy in the Austrian Public Sector

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