Digital Transformation Maturity: A Systematic Review of Literature

Abstract

The goal of this paper is to present contemporary developments in the field of digital maturity models. By conducting a systematic literature review finally 24 relevant studies including 22 different models were identified and various characteristics of different digital maturity models were extracted. Focus was placed on the dimensions used to measure digital maturity in different model approaches. Special light was shed on organizational culture and to what extent it is represented in the models. Among other things, the findings indicate, that dimensions applied in various models can be very different and that just a few models incorporate transformational in addition to digital capabilities. In particular, organizational culture as a dedicated dimension of digital maturity is represented already in a few models, which indicates the growing importance of culture as an enabler of digital transformation efforts. Beside a comprehensive overview of the most widely used dimensions measuring digital maturity, a synthesis of the most frequently addressed cultural attributes is presented in this paper as well. This review finally reveals that most of the existing models give an incomplete picture of digital maturity, that cultural attributes reflecting a digital culture are not integrated systematically, and that digital maturity models specific to the domain of services are clearly under-represented. It also clearly demonstrates that research about digital transformation maturity as a holistic concept is scarce and needs more attention by research in the future.

Dijital bilgi çağı: Dijital toplum, dijital dönüşüm, dijital eğitim ve dijital yeterlilikler

“…Dijital dönüşüm, devamlı ve dinamik bir süreçtir (Teichert, 2019); dolaysıyla dijital dönüşümün ne olduğuna ve kapsamının neleri içerdiğine yönelik üzerinde fikir birliğine varılmış bir tanım yoktur (Haffke vd., 2016;Schallmo & Williams, 2018). Bu çalışma kapsamında ise dijital dönüşüm dijital teknolojileri kullanarak yeni fırsatlar ve değerler yaratma; sosyal yapıları dijital teknolojilerle güçlendirme ve daha verimli hale getirme süreci şeklinde tanımlanmıştır.…”

Integrated AI and Innovation Management: The Beginning of a Beautiful Friendship

“…Such maturity models are most prevalent in domains that are inherently complex, requiring a systematic, and structured approach. More recently, digital maturity models (DMMs) have proliferated, driven in part by "Industry 4.0" (Teichert, 2019). Just as Teichert found with the early DMMs, in this research we have seen that existing AI-specific models are developed primarily by practitioners rather than in academia.…”

“…This was augmented with a literature review, including research papers and articles discussing AI integration. The background research included consideration of digital transformation maturity literature (Teichert, 2019), as well as design and development principles for maturity models (de Bruin and Roseman, 2005;Mettler 2009). While sparse academic research exists relating directly to AI maturity and its adoption path, we included Alsheibani and Messom's (2019) 'research-inprogress' maturity model in the review of existing frameworks.…”

Measuring Digital Transformation Maturity of Supply Chain

“…Most of the authors indicate that the digital culture, technology, operations and processes, strategy, organization, digital skills, innovation, etc. are contained in their models of maturity [20]. Collaboration within an organization: As already emphasized, digital transformation is a complex process that needs to be conducted in all of the organizations in the supply chain.…”