Digital transformations of logistics customer service business models

Abstract

The article presents the results of expert surveys conducted by international organizations as a method of empirical research to identify current problems, features and trends of customer-oriented logistics services to consumers in the context of digital space. The statistical analysis of the indicators characterizing the level of use of information and communication technologies at management of mutual relations with consumers at the Ukrainian enterprises is executed. The key barriers that hinder the digital transformation of the logistics service have been identified, which are conditionally classified into 6 groups: trading, transport, marketing, information, organizational and financial and economic. The content structure of CRM-system implementation as a customer relationship management tool is proposed. The expediency of the complex approach application to digital transformation of consumers logistic service on the basis of customer orientation is substantiated and the formula of an estimation of synergetic effect from its realization is offered.

The influence of the COVID-19 crisis on the formation of logistics quality

“…The works of such founders of logistics science as Lambert D., Bauersachs D., Pfoll H. and domestic classics -Krykavsky E, Grygorak M., especially their latest ones, are devoted to theoretical and applied issues of logistics quality [5,6]. Logistics quality assessment methodologies have been developed by leading think tanks and consulting centers, including the World Bank, which calculates and publishes the Logistics Efficiency Index (LPI), where quality is one of the six subindices [7].…”

Untitled

“…Therefore, it is extremely important and necessary to develop and implement a mechanism for financial support for the transformation of global, national, regional and local logistics systems using non-traditional sources of funding (eg, "green" investment), marketing tools, qualitatively new management approaches, digital technologies in the context of Industry. 4.0 [18][19][20][21][22][23][24][25][26][27][28][29][30][31].…”

Revista de la Universidad del Zulia, Volumen 12, Número 32

“…In this business the volume of information transfer is very large, and a better tool than block chain technology for the protection of large amounts of data has not been invented yet (Chornopyska & Bolibrukh, 2020;Hryhorak et al, 2020). Block chain technology is a special structure for recording a group of transactions (actions), the main advantage of it -the implementation of any operations only when this action is considered confirmed.…”