Diversity training: where are we, and where should we be heading? A systematic literature review

Thakur, Prachi; Khoo‐Lattimore, Catheryn; Pyar, Wut Yee Kyi

doi:10.1080/02508281.2021.1965369

Cited by 13 publications

(17 citation statements)

References 255 publications

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“…The process of SLR has been widely adopted in DT literature and has been established by several highly cited studies (Manoharan & Singal, 2017). While previous studies have primarily used the PRISMA method for review and reporting (Thakur et al, 2021), the current work adopted the Scientific Procedures and Rationales for SLRs (SPAR-4-SLR) protocol . There are three stages of the SLR: assembling, arranging and assessing.…”

Section: The Processsearch Sequence and Methodsmentioning

confidence: 99%

“…Discussion of DT outcomes in organizations took a new turn after Alhejji et al (2016) delineated three 'cases' of DT, which have been extended in recent reviews (Thakur et al, 2021). The first case of DT by Alhejji et al (2016) is the business one, which focuses on the impact of the initiative on factors that directly influence the organization's outcomes, and includes both organization and employee level variables (e.g., employee commitment, employee adjustment, job performance).…”

Section: Impact Of Employee Initiatives On Consumersmentioning

confidence: 99%

“…These questions guided the review protocol, search, and inclusion/exclusion criteria. Protocol (Bezrukova et al, 2012;Thakur et al, 2021). Scopus database was used due to its comprehensive and multidisciplinary repository.…”

Section: The Process -Spar-4-slrmentioning

confidence: 99%

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Impact of diversity training on employees and consumers: A review and research agenda

Thakur

Dhar

2022

Int J Consumer Studies

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Diversity training (DT) is the most popular and effective tool for inclusion in the workplace, as evident from the growing research and investment interest. However, existing reviews have several limitations, including the absence of discussion on how and why DT can significantly impact consumer experiences. The current study utilizes a hybrid review combining systematic literature analysis with a theory‐context‐methodology framework to highlight future research directions. Two hundred fifty‐nine articles were screened using the SPAR‐4‐SLR protocol to select 48 articles which were then analysed to delineate the impact of DT on the employees and its impact on the consumer experience. The research findings demonstrate an overall positive impact of the training on employee‐related factors and underscore gaps in methodology, theory engagement and contextualization. Future research directions, including suggestions and propositions for developing DT for enhancing consumer experiences, are delineated.

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Section: The Processsearch Sequence and Methodsmentioning

confidence: 99%

Section: Impact Of Employee Initiatives On Consumersmentioning

confidence: 99%

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Impact of diversity training on employees and consumers: A review and research agenda

Thakur

Dhar

2022

Int J Consumer Studies

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“…Scopus database by Elsevier provides two critical benefits in the review process: (1) the vast multidisciplinary repository of the database allows the expansion of search area; (2) database's predetermined selection and filtration options (language, subject, year of publication) allow automation of the filtration process while making it time-efficient (Pham et al, 2021;Thakur et al, 2021). Therefore, Scopus was selected for the literature search and, only peer-reviewed academic publications were included, excluding books, project reports, teaching cases, editorial notes, conference papers and unsubstantiated gray literature at the preliminary stage of the search process (Psomas and Antony, 2019).…”

Section: Phase I: Planning the Review Processmentioning

confidence: 99%

The integration of lean and human resource management practices as an enabler for lean deployment –a systematic literature review

Paposa

Thakur²,

Antony³

et al. 2023

TQM

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PurposeThe current research aims to map and investigate how human resource management and lean practices can be integrated. This investigation will help identify the HRM aspects critical in the success of lean initiatives while exploring the research gaps in the existing literature. The review also aims to delineate the benefits and challenges of integrating lean with HRM systems to discuss further research and practice areas.Design/methodology/approachThis study utilizes a systematic literature review method to identify and synthesize the existing literature. As part of the process, a protocol that provided a plan for the review was followed, including the research questions and the data to be extracted.FindingsThe study results indicate that aspects of HRM practice and policies such as training and development, teamwork, motivation, communication, leadership, are key enablers of lean initiative deployment and success. The benefits of the integration of human resources with lean can help in lean training and development, communication of lean initiatives and successes, allocating and hiring continuous improvement personnel, and supporting leadership in lean deployment. Challenges to integrating lean and HRM practices included lack of integration and collaboration between disciplines. Further exploration areas in successful lean deployment would be practical longitudinal case studies on lean deployments with human resource (HR) partnerships and involvement.Practical implicationsThis review paper has crucial implications for practice relating to, integration of lean with HRM structures and tailoring HRM initiatives to ensure the success of lean deployment and reduce risks of failure.Originality/valueThe systematic literature review study conducted in this paper is the first of its kind to integrate and map the HRM concepts that can be integrated with Lean to deploy the initiative successfully. This mapping is critical for ensuring the success of lean methodologies within an organization and paves the way for future research. In addition, managers and organizations can find support and guidance from this study to focus on vital areas of partnership between their lean and HR programs.

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“…Countering the DEI research trends that focus on single and siloed initiatives, a more generalizable and collaborative understanding of DEI in hospitality and tourism is required (Reynolds et al , 2014; Kulik and Roberson, 2008; Manoharan and Singal, 2017). Thakur et al (2021) further argued the acute need for DEI research efforts to be decolonized in their approach providing insights for leaders in the industry.…”

Section: Diversity Equity and Inclusion In Hospitality And Tourism Or...mentioning

confidence: 99%

Diversity, equity, and inclusion practices: a Delphi study to build a consensus in hospitality and tourism organizations

Ponting

Dillette

2023

IJCHM

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Purpose The purpose of this study is to explore the development and implementation of diversity, equity and inclusion (DEI) practices in hospitality and tourism organizations through the lens of structuration theory. Design/methodology/approach This study deployed a three-stage Delphi technique involving DEI experts in hospitality and tourism organizations to build a consensus. Specifically, individual agency, development and implementation of DEI practices and best DEI practices were explored through the Delphi technique. Findings The findings of this study feature a framework for DEI practices and the intersection between individual agency and organizational structure. The results of this study further showcase the theoretical importance of structuration theory in understanding how organizations develop and implement DEI practices. Originality/value This study reveals unique perspectives on DEI within hospitality and tourism organizations, pointing to the imperative need for leadership in initiating, developing and implementing change. This study also extends previous research by highlighting how DEI practices are initiated, developed and implemented through individual agency and organizational structure.

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Diversity training: where are we, and where should we be heading? A systematic literature review

Cited by 13 publications

References 255 publications

Impact of diversity training on employees and consumers: A review and research agenda

Impact of diversity training on employees and consumers: A review and research agenda

The integration of lean and human resource management practices as an enabler for lean deployment –a systematic literature review

Diversity, equity, and inclusion practices: a Delphi study to build a consensus in hospitality and tourism organizations

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