Do manufacturing firms need informality in ERP post-implementation? A study of Chinese manufacturing sites

Abstract

Recently, the importance of informal systems to provide better communication between people and enterprise systems has been realized, as technologies are never fully "stabilized" or "complete", due to innovations in areas such as material technology and establishment of new standards (Orlikowski, 2002). For example, Gebauer and Schober (2006) highlight the use of flexibility to support business processes to accommodate uncertainties in the competitive markets in a communication technology manufacturing firm. Bruno et al. (2011) describe an informal communication software application that is used in a manufacturing firm in order to increase flexibility and help deal with uncertainty by encouraging the involvement of experienced employees. Sociomaterial theory (Orlikowski and Scott, 2008) concerns ensuring that the relationship between knowledge and practice are mutually constitutive. The term "informal" is originally from organisation management theory, and refers to the emergent patterns of business behaviour that are relatively "loose", "spontaneous" and involve "casual social intercourse and comportment" (Morand, 1995). Rules of conduct imply informal and implicit consents, such as customs, traditions,

The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction

“…The implementation is considered a socio-technical challenge. (Shah et al, 2011;Wang et al, 2016) Some compromise is needed between organizational flow of work and ERP systems in order to reach maximum benefits and avoid potential risks. That's why the process of implementation was heavily studied in literature to investigate ERP implementation process as discussed in the next section (Leon, 2014;Wang et al, 2016).…”

“…Lots of challenges cause this mission to be critical either technological or non-technological. A wide range of studies searched the non-technological challenges such as organizational factors, implementation costs and others (Wang et al, 2016;Almajali et al, 2016). But little attention was given to mix of technological and non-technological challenges.…”

IT Governance in Enterprise Resource Planning and Business Intelligence Systems Environment: a Conceptual Framework

“…The implementation of an IT governance framework in an ERP and BIS context, necessarily requires to consider the peculiarities and the CSFs of such systems, so that IT governance framework could be adapted to the ERP and BI systems' characteristics. About ERP systems, prior literature has paid much attention to the ERP implementation and to the related CSFs [41], [42], [43], however, more recently, literature is taking into consideration the role of maintenance in keeping ERP effective along the time [12], [44], [45], [46] and is examining the CSFs of the entire ERP life-cycle [47], [48], [49]. Critical success factors of ERP are shown in Table 2 (first column) and refers to the study of Finney and Corbett (2007) [47].…”

Caracterización de los vínculos en la organización informal de una Institución de Educación Superior

“…En el contexto organizacional, el fenómeno de la organización informal presenta un carácter relacional y sistémico, puesto que este tipo de agrupaciones sociales en el lugar de trabajo pueden conceptualizarse como un conjunto de contactos personales dentro de un sistema social dado, aunque en el seno de la organización informal estas relaciones personales se desligan de la estructura formalizada e idealizada de la organización (Johansen, 1992). En concordancia con lo anterior, una organización informal se entiende como una red derivada de los procesos de comunicación informal; esta red permite la transmisión de prácticas y otros contenidos además de poseer una cultura (Wang, Andrew & Pavel, 2016).…”