Doctor-patient communication and satisfaction with care in oncology

Abstract

To better respond to cancer patients' health care needs, various strategies focusing on doctor-patient communication have been developed. Addressing patients' overall needs and sharing complex information in an emotionally charged context and under time constraints is a daily challenge for the oncology clinician, resulting often in cancer patients' dissatisfaction. Recent interventions elaborated to facilitate doctor-patient communication in oncology focus on patients, such as handing out of videos or written preparatory information; on doctors, such as patients' self-rating feedback to doctors or communication skills trainings; or on both, such as the audiotaping of the consultation or the provision of decision aids. Although these strategies offer promising results, further research should be implemented to assess their appropriateness across sociocultural contexts and their long-term effectiveness in clinical practice.

Attitudes and behaviors of physicians in dealing with difficult patientsand relatives: a cross-sectional study in two training and research hospitals

“…The physicians who have taken communication courses before graduation experience negative communication less and have better empathy with patients and/or relatives than others (30)(31)(32). In a surgical broad participation study conducted with surgery residents it was shown that communication skills are learnable behaviors (30).…”

The effect of communication skills training on residents’ physiological arousal in a breaking bad news simulated task

“…Poor BBN may have a negative impact on patients' satisfaction with care [1], adherence to treatment [2], decisions about treatment options [3] and psychological adjustment [4]. Reviews about BBN have been published and there is now a wide consensus that BBN requires specific communication skills.…”

Anxio- depressive Syndrome – Biopsychosocial Model of Supportive Care

“…Túto poskytuje odborný zdravotnícky personál formou cielenej komunikácie založenej na analýze klinickej symp tomatológie a mentál-nych dysfunkcií a na ich eliminácii [19]. Verbálna komunikácia si vyžaduje osobitný prístup najmä v období oznámenia dia gnózy, kedy pa cient v stave akútneho a psychosociálnu starostlivosť.…”

“…Napriek tom, že preferovaná terapia v prvej línii liečby stresu a posttraumatického stresového syndrómu je psychosociálna intervencia [1,19,24,25], farmakoterapia stresovej situácie pri zvládnutí dia gnózy nádorového ochorenia a pretrvávajúceho strachu z predčasnej smrti má tu svoje opodstatnenie. Kým vo fáze akútneho stresu z oznámenia dia-ločenskej funkčnosti a v neposlednom rade z hrozby rekurencie nádorovej choroby [2,32,33].…”