Does e-government impact e-participation? The influence of trust in e-government

Abdulkareem, Abdulrazaq Kayode; Abdulkareem, Zulfah Jumoke; Ishola, Abdulrasaq Ajadi; Akindele, Iyiola Tomilayo

doi:10.1080/12294659.2022.2071540

Cited by 20 publications

(19 citation statements)

References 49 publications

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“…First, this study is limited by the trust and participation formed due to egovernment implementation. According to Belanche et al [63] and Abdulkareem et al [78], it has been found that trust has a positive relationship with community satisfaction and continued intention to use e-government. Therefore, future research is expected to investigate whether the trust is associated with community satisfaction and intention to continue using e-government.…”

Section: Discussionmentioning

confidence: 99%

Do Social Media, Good Governance, and Public Trust Increase Citizens’ e-Government Participation? Dual Approach of PLS-SEM and fsQCA

Hutahaean

Eunike

Silalahi

2023

Human Behavior and Emerging Technologies

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Citizens’ participation in e-government is imperative for the government as it implies citizens’ participation in public policy. Furthermore, how government strategies allocate resources to increase participation in e-government is essential to investigate. Nevertheless, scant literature debates how e-government can facilitate citizen participation as part of the government’s deliberative policy-making process. To fill the gap, this study uses social media, good governance, and trust to predict e-government participation and testing the hypothesis using PLS-SEM and fsQCA on 455 Indonesian participants who have experience with e-government. The results from SEM confirmed that trust in e-government is the principal predictor of achieving citizens’ participation. To achieve citizens’ trust in e-government, the government must consider perceived ease of use and usefulness as critical factors while spreading e-government-related information on social media. At the same time, transparency from the good governance aspect enhances citizens’ trust. The results of fsQCA equip theoretical and practical insights for the government to determine whether citizens have high or low levels of e-government participation. In achieving high e-government participation, trust, information quality, perceived ease of use, and perceived usefulness are necessary. Besides, low participation occurs when information about e-government is absent on social media and do not care about good governance. These findings will assist the government in comprehensively improving public services through social media and good governance.

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Section: Discussionmentioning

confidence: 99%

Do Social Media, Good Governance, and Public Trust Increase Citizens’ e-Government Participation? Dual Approach of PLS-SEM and fsQCA

Hutahaean

Eunike

Silalahi

2023

Human Behavior and Emerging Technologies

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“…The intention to use social media is influenced by Te-GS (Abdulkareem et al, 2022a(Abdulkareem et al, , 2022b. Online trust is a critical concern for users due to the lack of direct control of when information is published on social media and saved by local government providers (Patil et al, 2020).…”

Section: Perceived Securitymentioning

confidence: 99%

“…It is critical to analyse how citizens’ faith in both systems and the government influences their willingness to participate in social media to provide electronic feedback, chats and online contact with government authorities. Hence, Te-GS has been shown to have a positive relationship with user intention to participate in social media (Abdulkareem et al , 2022a, 2022b; Khan et al , 2021).…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

“…Building a favourable relationship between government and citizens on social media can enhance citizen utilisation of e-government services (Abdulkareem et al, 2022a(Abdulkareem et al, , 2022bHung et al, 2020;Khan et al, 2021). Conversely, when individuals have faith in e-government services, they will likely use social media to communicate their opinions and concerns about social issues to local governments.…”

Section: Introductionmentioning

confidence: 99%

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Identification of the determinants of public trust in e-government services and participation in social media based on good governance theory and the technology acceptance model

Nguyen

Huynh

et al. 2023

JABS

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Purpose This study aims to investigate the determinants of public trust in e-government services (Te-GS) and participation in social media. Design/methodology/approach A quantitative cross-sectional field survey was used to collect primary data at the local government level in 11 cities, towns and districts in Tien Giang Province, Vietnam. The final data set of 529 respondents was analysed using SmartPLS4 to evaluate the measurement and structural models. Findings Perceived responsiveness, transparency and security have strong positive associations with Te-GS, whereas perceived accountability does not. Furthermore, perceived ease of use and perceived usefulness are positively associated with social media participation. Originality/value Although previous studies have examined citizen behaviour in the use of e-government services, the social media context has rarely been considered due to its novelty. This study adds to the knowledge of the antecedents of participation in e-government services in developing countries such as Vietnam. Furthermore, it provides a comprehensive framework for understanding participation intention that considers four elements of good governance theory and two elements of the technology acceptance model (TAM), thereby extending previous research on the effects of these variables on the adoption of e-government services.

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“…Drivers of e-government use play a significant role in influencing user behavior and even increasing the number of users. Furthermore, in studies on new technology system adoption and e-government services, government regulations and trust have been considered mediators (Abdulkareem et al, 2022;Venkatesh et al, 2016). In research on e-government service adoption, Belanche et al (2012) integrated trust into the TAM model to explore its mediating role in predicting the intention to use e-government services.…”

Section: Trustmentioning

confidence: 99%

Drivers of e-government use during the COVID-19 pandemic: the case of Vietnam

Nguyen

2022

OIR

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PurposeThe COVID-19 pandemic has disrupted various systems that drove people to adapt to certain technologies, such as electronic government services, for daily survival and to meet social distancing requirements. Therefore, this study aims to determine the antecedents of e-government use based on prospect theory and modified unified theory of acceptance use of technology (UTAUT) during a pandemic.Design/methodology/approachConvenience sampling of 368 respondents from Vietnam was conducted, and questionnaires were distributed personally or by email. The data were analyzed following a two-stage structural equation modeling (SEM) using SPSS v23 and AMOS v23. The validity and reliability of the instrument were tested and ensured.FindingsResults show that perceived severity drives government support and social influence while perceived security drives government support, social influence and trust. Social influence enhances government support and trust, which both drives e-government use. Mediation analysis shows that government support mediates perceived the influence of perceived severity on e-government use.Practical implicationsThe integration of prospect theory and UTAUT brings into light what will drive the adoption of e-government in the context of Vietnam. Supporting mechanisms, such as security measures, trust-building, government support and social influence, will drive citizens to adapt to technologies provided by the government but would also rely on the perceived risks and benefits.Originality/valueThis study integrates prospect theory and a modified version of UTAUT to explain the drivers of e-government use. The results reveal that under uncertainties, government support is critical in driving the use of e-government for people to manage the daily lives for survival.

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Does e-government impact e-participation? The influence of trust in e-government

Cited by 20 publications

References 49 publications

Do Social Media, Good Governance, and Public Trust Increase Citizens’ e-Government Participation? Dual Approach of PLS-SEM and fsQCA

Do Social Media, Good Governance, and Public Trust Increase Citizens’ e-Government Participation? Dual Approach of PLS-SEM and fsQCA

Identification of the determinants of public trust in e-government services and participation in social media based on good governance theory and the technology acceptance model

Drivers of e-government use during the COVID-19 pandemic: the case of Vietnam

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