Does e-readiness of citizens ensure better adoption of government’s digital initiatives? A case based study

Abstract

Purpose The purpose of this paper is to critically examine and evaluate the “E-Readiness” of the citizens of India which is imperative to make such large scale e-government initiatives a success. The researchers tried to compare India with some developed and developing countries where the e-government model have been implemented successfully, looking at the prime factors for the successful implementation. Design/methodology/approach The methodology adopted for this study is exploratory in nature. A comprehensive questionnaire was adapted and the survey was conducted mostly in online format. The data were found reliable for further analysis. Exploratory factor analysis provides us five factors covering approximately 50 per cent of the variance explained. So, the authors can infer five dimensions to be the major constituents of e-readiness as per this study. Findings The findings are quite significant as end users and citizens were found to be quite involved in the usage of technology. Thus, user’s proactive participation in technological assimilation also augurs well for the e-readiness of the society. But people are worried about the safety and security of the automated and online services. Originality/value The questionnaire was developed by the authors and the data analysis was also done on the basis of responses received. The paper adds value to the existing literature by capturing the issues behind the acceptance of the several technologies backed government initiatives. The authors believe that the findings will help the government to implement digital initiatives with more success.

How user-driven innovation and employee intrapreneurship promote platform enterprise performance

“…Researchers have indicated that an innovation model guided by user demand and participation can promote sustainable enterprise development (Bock et al , 2016; Schweisfurth, 2017). In particular, in some emerging economies, scholars have discovered that innovation involving users can promote innovative practices by enterprises and even the government (Ghosh Roy and Upadhyay, 2017; Upadhyay and Jahanyan, 2016).…”

Usability of Urban Local Body Websites and Service Quality of E-services

“…E-readiness is a ‘measure that shows the ability of an entity to leverage the ICT’ and is considered to be the basic imperative for any e-government initiative to be a success (Ghosh Roy & Upadhyay, 2017). The entity here could be the government, or any agency, an individual, or even society (Omari & Al-Hussein, 2006).…”

“…According to a Gartner Group report, Indian governments (at centre, states and local levels) spent nearly $7.2 billion in 2016 on the development and maintenance of e-governance (Chandran, 2016), and this figure was estimated at around $8 billion for the year 2018. E-government investments in India had seen a ‘ten- fold increase’ in 2015 with the launch of the Digital India Mission as compared to the previous three years (Ghosh Roy & Upadhyay, 2017). Despite these significant investments, according to the 2018 e-government survey by the United Nations, India’s E-government Development Index (EGDI) was 0.5669, just above the world average of 0.55.…”

The Uttilization of Jogja Smart Service Application: an E-Readiness Approach

“…This phenomenon also requires each country to adapt to become an underdeveloped party (Ahmed, As-Saber, Fry, & Smith, 2018). The presence of technological and information developments has changed the way the interaction between government and society (Brooks, 2016;Ghosh Roy & Upadhyay, 2017). According to (Alghamdi, Goodwin, & Rampersad, 2016) that the use of information and communication technology influences public sector organizations to shift the culture and activities of organizations that were formerly manual or traditional and then turned into technology-based organizational activities (Alghamdi et al, 2016).…”

“…Research related to e-readiness has been carried out at the state level, private organizations, communities and employees (Ghosh Roy & Upadhyay, 2017;Kasravi, Ahmadinia, & Rezaiee, 2017;Sigwejo & Pather, 2016). Dukic, et.al (2016) who examined the level of egovernment readiness of government employees in Croatia, which focused on ICT literacy competencies and standards.…”