Does metaverse stimulate tourism prosocial behavior? A mindfulness-driven model with a psychological ownership perspective

Abstract

Purpose Through a theoretical lens of psychological ownership, this study aims to investigate how technology mindfulness may stimulate metaverse tourism users’ feelings of individual psychological ownership, aesthetic value and conversational value, which in turn fosters intention to engage in prosocial behaviors. Design/methodology/approach The study used a scenario-based survey that allowed U.S.-based participants to create their own avatars and imagine using their avatars to explore heritage sites in the metaverse. Structural equality modeling was applied for data analysis. Findings The results from 357 valid responses indicate that technology mindfulness arouses tourists’ individual psychological ownership, aesthetic value, conversational value and prosocial behavioral intentions. The moderating role of biospheric value orientation on willingness to donate and intention to volunteer is investigated. Research limitations/implications The research sheds light on the significance of technology mindfulness, conversational value and psychological ownership perspectives in the metaverse, which have been previously overlooked. The authors used a scenario-based survey for mental stimulation due to current metaverse technology limitations. Practical implications The study is one of the first to explore the possibility of encouraging prosocial behaviors using metaverse-facilitated technology. The research offers guidelines to engage hospitality and tourism customers in the metaverse that can blend their virtual experiences into the real world. Originality/value This study represents one of the pioneering efforts to gain an in-depth understanding of the application of metaverse in triggering prosocial behavior toward heritage sites, explained via a technology mindfulness-driven model with a psychological ownership perspective.

Digital Silk Roads: Leveraging the Metaverse for Cultural Tourism within the Belt and Road Initiative Framework

“…By creating immersive and interactive virtual environments, the Metaverse can enable tourists to remotely explore destinations, attractions, and events, overcoming the physical, temporal, and financial constraints they may face [15,16]. Moreover, the Metaverse can facilitate personalized and engaging experiences, allowing tourists to interact with virtual guides, avatars, and other users, all the while fostering social connections and cultural exchange [38][39][40].…”

“…Interconnected digital twins: Creating a network of interconnected digital twins can not only enhance cultural heritage appreciation but also promote sustainable tourism and conservation efforts. These virtual platforms can serve as powerful tools for education, engagement, and research [39,40,[80][81][82].…”