Does Positive Psychological Capital Have a Mediator Effect in the Relation Between Perceived Organizational Support and Employee Performance?

Abstract

The aim of this study is to examine the relationship between perceived organizational support and performance and to test whether positive psychological capital has a mediating effect on the case of service sector employees. The reason of the choosing the service sector scope of the research is %53 of the economic activities in service sector in Turkey and this ratio is very important (TUIK,2018). In this context, the data collected by carrying out a survey with the participation of employees of the companies in the service sector in Istanbul were analyzed using SPSS 22.0 software. First, the reliability and validity of the scales used in the study were tested. Then, for examining the relation between the valuables correlation was made and examining the effect of the independent valuable on the dependent valuable regression analysis was made. Perceived organizational support influences the employee performance positively, and the positive psychological capital has a mediating effect on this relationship.