Does service quality influence operational and financial performance of third party logistics service providers? A mixed multi criteria decision making -text mining-based investigation

Singh, Satender Pal; Adhikari, Arnab; Majumdar, Adrija; Bisi, Arnab

doi:10.1016/j.tre.2021.102558

Cited by 22 publications

(22 citation statements)

References 68 publications

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“…While the past studies indicate that particular resource may improve an organisation' performance (Evangelista and Sweeney, 2006; Akter et al. , 2019; Pal Singh et al. , 2022), this research explains and identifies the combined effect of human and technological resources, thereby increasing the application of RBV theory.…”

Section: Discussionmentioning

confidence: 88%

“…The results show that 3PL logistics organisations' better competitive performance is mostly attributable to a combination of human and technical resources, including contemporary technology and equipment. While the past studies indicate that particular resource may improve an organisation' performance (Evangelista and Sweeney, 2006;Akter et al, 2019;Pal Singh et al, 2022), this research explains and identifies the combined effect of human and technological resources, thereby increasing the application of RBV theory.…”

Section: Discussionmentioning

confidence: 90%

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Linking resource bundling and logistics capability with performance: study on 3PL providers in India

Kumar

Prashar

2022

IJPPM

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PurposeThis study examines the effect of human and technological resource bundling on the financial and non-financial performance of third-party logistics (3PL) firms in India.Design/methodology/approachFor achieving the research aim, 248 practitioners from India based 3PL firms were surveyed. The relationships between human and technology resources and firm performance were examined using structural equation modelling (SEM).FindingsThe results of empirical tests revealed that human and technological resources significantly enhance the performance of the 3PL firm. However, the firm's logistic capabilities related to track and trace, order management and final assembly do not mediate this relationship.Originality/valueThis study contributes by examining resource bundling in India's 3PL industry using empirical data and providing knowledge of the relationship between resources and business performance. It guides managers to consciously develop resource capabilities that influence firm performance.

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Section: Discussionmentioning

confidence: 88%

Section: Discussionmentioning

confidence: 90%

Linking resource bundling and logistics capability with performance: study on 3PL providers in India

Kumar

Prashar

2022

IJPPM

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“…The CRITIC-TOPSIS method presents notable advantages in the financial sector [44][45][46][47]. In this study, we employ a sophisticated weighting methodology based on CRITIC to determine the significance of the selected indicators.…”

Section: A Risk Measurement Of Critic-topsismentioning

confidence: 99%

A Hybrid Approach for Predicting Corporate Financial Risk: Integrating SMOTE-ENN and NGBoost

Zhu,

Hu,

Liu

et al. 2023

IEEE Access

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The financial condition of an enterprise is a critical factor in determining its viability and longterm prospects, and it also directly affects the interests of stakeholders such as investors and creditors. So extra attention is needed to evaluate and forecast the financial risk of an enterprise. This paper proposes a novel enterprise financial risk evaluation and prediction model integrating Synthetic Minority Over-sampling and Edited Nearest Neighbors (SMOTE-ENN) and Natural Gradient Boosting (NGBoost). The CRITIC-TOPSIS method is first employed to conduct a comprehensive evaluation of the financial risk of the listed companies based on their annual financial statements. Subsequently, the obtained evaluation results are subjected to a clustering analysis to categorize the companies into different levels of financial risk. To address the issue of imbalanced samples, the study introduces the SMOTE-ENN combined sampling method. This technique is applied to mitigate the imbalance in the number of samples across different categories. Lastly, NGBoost is utilized to develop a prediction model for corporate financial risk based on the clustered data. The analysis reveals that companies with low levels of financial risk typically exhibit a balanced financial profile, robust operational performance, and substantial growth potential. Conversely, companies with high levels of financial risk are characterized by weak profitability and debt-paying ability. The experimental findings show that the model has a 97.18% accuracy rate, thereby suggesting that the model is both reasonable and practicable.

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“…In other words, it is essential to identify suitable and critical (Zarbakhshnia, Wu, et al, 2020) success criteria for the selection of 3PLSP by a rewarding decisionmaking approach. Therefore, the two most important matters are considering an efficient set of criteria for evaluating 3PLSPs and proposing an appropriate decision-making approach (Singh et al, 2022).…”

Section: Literature Reviewmentioning

confidence: 99%

Outsourcing logistics operations in circular economy towards to sustainable development goals

et al. 2022

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One of novel manners to achieve sustainable development is concentrating on circular economy in order to manage greenhouse gas emissions, energy consumption, and waste. It also helps to protect the environment and optimize usage of input resources. The main element of circular economy is closed-loop supply chain which covers both forward and reverse products flows. This study aims to outsource logistics operations in a closed-loop supply chain. An innovative analytical multi-step fuzzy decision-making method is proposed to rank sustainable third-party logistics

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Does service quality influence operational and financial performance of third party logistics service providers? A mixed multi criteria decision making -text mining-based investigation

Cited by 22 publications

References 68 publications

Linking resource bundling and logistics capability with performance: study on 3PL providers in India

Linking resource bundling and logistics capability with performance: study on 3PL providers in India

A Hybrid Approach for Predicting Corporate Financial Risk: Integrating SMOTE-ENN and NGBoost

Outsourcing logistics operations in circular economy towards to sustainable development goals

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