“…Repositories of verbal content, such as free-form texts, interviews, survey responses, medical documentation, or health care unit communications, are valuable data sources for research in the health services and public health sectors [ 1 , 2 , 3 , 4 ]. The applications for information extraction from clinical text data have been developed for at least a decade [ 5 , 6 , 7 ]. The study was inspired by research focused on patients’ experience and satisfaction and spanned the boundaries of a few disciplines [ 8 ].…”