2015
DOI: 10.1007/s12599-014-0360-2
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e 3 service: A Critical Reflection and Future Research

Abstract: Commercial services are of utmost importance for the economy. Due to the widespread use of information and communication technologies, many of these services may be delivered online by means of service value networks. To automate this delivery, however, issues such as composition, integration, and operationalization need to be addressed. In this paper, the authors share their long-term vision on composition of service value networks and describe relationships with fields such as cloud computing and enterprise … Show more

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Cited by 8 publications
(6 citation statements)
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References 27 publications
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“…With the e3alignment framework, the e3family has been extended to enable the design and analysis of value webs. Thereby, e3alignment accounts for four perspectives: strategic, value, process, and IS interactions (Pijpers et al, ; Razo‐Zapata et al, ). Although the e3family contains even more frameworks, we focused on the most important ones for our analysis.…”
Section: Discussionmentioning
confidence: 99%
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“…With the e3alignment framework, the e3family has been extended to enable the design and analysis of value webs. Thereby, e3alignment accounts for four perspectives: strategic, value, process, and IS interactions (Pijpers et al, ; Razo‐Zapata et al, ). Although the e3family contains even more frameworks, we focused on the most important ones for our analysis.…”
Section: Discussionmentioning
confidence: 99%
“…The e3value ontology, the foundation of the e3family, focuses on exploring, analysing, and evaluating value networks (Akkermans & Gordijn, 2003). With e3service, modellers can map customer needs on services and service compositions (Razo-Zapata, Gordijn, Leenheer, & Wieringa, 2015). With the e3alignment framework, the e3family has been extended to enable the design and analysis of value webs.…”
Section: Competing Artefact Analysismentioning
confidence: 99%
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“…The e3service [19] is an approach for generating service bundles, by matching the customer perspective and the supplier perspective. The service blueprint [20] is an approach depicting the physical evidence the user sees, the service interface that abstracts the internal activities and the internal collaborations.…”
Section: Related Workmentioning
confidence: 99%
“…E-commerce security is a multidisciplinary discipline that includes not only technologies related to cybersecurity, but also technologies related to commercial security [3]. With big data and cloud computing becoming the mainstream of information technology [4,5], researching e-commerce security in big data and cloud computing environments has become an urgent academic task [6,7]. e main concern of commercial transaction security is the various security issues arising [8,9], which are virtually inseparable and complementary.…”
Section: Introductionmentioning
confidence: 99%