E-Government Development in the Central Asian States: Best Practices, Challenges and Lessons Learned

Brimkulov, Ulan; Baryktabasov, Kasym

doi:10.1007/978-3-319-63284-1_6

Cited by 6 publications

(3 citation statements)

References 22 publications

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“…Indeed, there are numerous examples of good open government practices emerging in some Central Asian countries. In Kazakhstan, for example, the introduction of e-government has been successful in minimizing transactional arrangements between officials and citizens, reducing corruption opportunities, and improving public services (Brimkulov and Baryktabasov, 2018). Moreover, World Bank indicators on government effectiveness, which include measurements of the quality of public services, testify to an improving situation (World Bank 2018).…”

Section: Source: Freedom In the World 2019: Freedom Housementioning

confidence: 99%

Open Government in Authoritarian Regimes

O’Connor¹,

Janenova²,

Knox³

2019

irpp

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Open government has long been regarded as a pareto-efficient policy-after all, who could be against such compelling policy objectives as transparency, accountability, citizen engagement and integrity. This paper addresses why an authoritarian state would want to adopt a policy of open government, which may first seem counter-intuitive, and tracks its outworking by examining several facets of the policy in practice. The research uncovers evidence of insidious bureaucratic obstruction and an implementation deficit counter-posed with an outward-facing political agenda to gain international respectability. The result is 'half-open' government in which the more benign elements have been adopted but the vested interests of government and business elites remain largely unaffected.

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Section: Source: Freedom In the World 2019: Freedom Housementioning

confidence: 99%

Open Government in Authoritarian Regimes

O’Connor¹,

Janenova²,

Knox³

2019

irpp

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“…Similar difficulties arise within organizations where the structure may be overly top-down managed so that data flow is one way rather than promoting the participation of stakeholders at all levels. These problems of poor coordination are widely reported, particularly in Central Asian countries (Brimkulov and Baryktabasov, 2018). Various researchidentifiestheobstacles that could impede the implementation and adoption of e-government.…”

Section: Challenges To E-governmentmentioning

confidence: 99%

The Factors of E-Government Service Quality in Kuwait During the Coronavirus Disease 2019 Pandemic

AlHussainan

AlFayyadh²,

Alsaber

et al. 2022

International Journal of Electronic Government Research

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This study aims to explain factors that have influenced the e-government service quality in Kuwait during the Coronavirus Disease 2019 (COVID-19) pandemic. Data is collected data from 392 users of the e-government services in Kuwait. The analysis has revealed that having a functional e-government portal allows citizens to complete their transactions and depend heavily on using the e-government services. Moreover, trust, ease of use, and citizen's support were also significant in terms of affecting service quality. The findings also show reliability of content and appearance of information as significant factors. COVID-19 had moderating influence on the relationship between reliability, trust, and citizens' support with e-government service quality. These results imply that citizens care about the functionality of the e-government portal and that it allows them to conduct all the transactions and processes that they need. These findings are useful for government officials to understand the most important elements for e-government service quality and thus design services.

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“…Although some international perspectives on the subject address local e-government development (Wohlers, 2009;Maciel et al, 2016;Ingrams et al, 2018), the vast majority consider the country level as the basis for analysis. Among the latter, common approaches include the use of EGDI for performing comparative analysis in regional contexts (Aniscenko et al, 2017;Torres-Porras and Duarte-Amaya, 2018;Brimkulov and Baryktabasov, 2017) or between specific countries (Kurdi et al, 2016;Ulman et al, 2016) and to identify global trends. In this section, we review the studies that adopt the latter approach, as it is the same adopted in this study.…”

Section: Introductionmentioning

confidence: 99%

Global e-government development: besides the relative wealth of countries, do policies matter?

Dias

2020

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Purpose This study aims to investigate whether, discounting the effect of the relative wealth of countries, it is possible to observe the relevance of policies for e-government development. Design/methodology/approach The deviations of countries' results from what could be expected, considering their relative wealth is calculated by using the residuals of a linear regression using the Gross Domestic Product per capita as the independent variable and the UN E-Government Development Index as the dependent variable. The countries that achieve better and worse results than expected are then identified and their cases are analyzed by resorting to secondary sources, namely, published research referring to their cases. Those research documents were identified by successively searching the Scopus database, the Google Scholar database and the Web of Science. Findings The existence of formal e-government strategies and plans and the capacity to implement them can make a difference, allowing countries to achieve better results than expected or, in their absence, to perform worse than expected. Research limitations/implications The proposed methodology can be useful to e-government researchers, particularly as a basis for deeper and more detailed studies. Practical implications Countries should invest in well-developed and focused strategies and continuity of public policies and their capacity to deliver results. For that purpose, political commitment and high-level coordination are key factors. For low-income countries, long-lasting cooperation with external experienced partners is crucial. For high-income countries, innovative thinking is a key enabler. Originality/value This study uses an innovative method to look beyond the effect of the relative wealth of countries and investigate the relevance of public policies for e-government development.

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E-Government Development in the Central Asian States: Best Practices, Challenges and Lessons Learned

Cited by 6 publications

References 22 publications

Open Government in Authoritarian Regimes

Open Government in Authoritarian Regimes

The Factors of E-Government Service Quality in Kuwait During the Coronavirus Disease 2019 Pandemic

Global e-government development: besides the relative wealth of countries, do policies matter?

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