E-participation: A Strategic Framework

Wirtz, Bernd W.; Daiser, Peter; Binkowska, Boris

doi:10.1080/01900692.2016.1242620

Cited by 101 publications

(58 citation statements)

References 55 publications

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“…RELATED WORK Allowing citizens to interact with government through eparticipation faces many critical issues. Several studies were done to examine the factors affecting e-participation [15]- [22]. In fact, many studies have found the factors that influence citizens' engagement in e-government services and eparticipation models.…”

Section: Introductionmentioning

confidence: 99%

e-Participation Model for Kuwait e-Government

Aljazzaf¹,

Al-Ali²,

Sarfraz³

2020

IJACSA

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Internet has an influence on every aspect of modern life. The increasing interest in e-government has led to increase in public expenditure on communication technologies. The technology provides and facilitates opportunities for citizens to interact with e-government, so called e-participation. In fact, it makes the citizens involvement higher in the delivery of services, administration, and decision making. People need to engage themselves and participate in e-government to achieve its objectives. e-Government literature explored the factors that influence people to participate in e-government. However, the study of e-participation is new in Kuwait. Therefore, this paper aims to find out the critical factors affecting e-participation in Kuwait. To attain the purpose of the research study, a conceptual model has been developed, keeping the context of Kuwait society in view. Then, a questionnaire has been designed and used to test the conceptual model. The results indicate that technical factors, social influence, political factors, perceived usefulness, and perceived ease-of-use are the significant factors that influence the citizen's intention to participate in Kuwait e-government. Consequently, the results of this study need to be adopted by the government to enhance e-participation in Kuwait e-government.

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Section: Introductionmentioning

confidence: 99%

e-Participation Model for Kuwait e-Government

Aljazzaf¹,

Al-Ali²,

Sarfraz³

2020

IJACSA

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“…The following topics show the content analysis of the interviews according to Wirtz, Daiser, and Binkowska [37] categories (targets, forms, strategies, instruments, demanding groups, and drivers).…”

Section: Resultsmentioning

confidence: 99%

“…The analysis categories were based on the eparticipation framework of Wirtz, Daiser, and Binkowska [37]. This model integrates elements from the Macintosh frameworks [10], Tambouris, Liotas, and Tarabanis [38], Saebø, Rose, and Flak [11], Phang and Kankanhalli [39], and Macintosh and Whyte [40].…”

Section: Methodsmentioning

confidence: 99%

“…The chosen framework [37] was built on top of the most-cited academic e-participation frameworks [10,11,12], offering an integrated view focusing implementation, and interconnecting environmental drivers, organizational goals, and e-participation forms. Additionally, instruments and strategies for using technologies were also crucial due to these studies' emphasis on social media.…”

Section: Methodsmentioning

confidence: 99%

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E-participation with Social media in Science, Technology and Innovation: Brazilian States Research Support Foundations Case

Andrade¹,

Grützmann

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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The use of social media has advanced in all social strata with effect on citizen participation in political discussions. In the context of Science, Technology and Innovation (ST&I) policies, bringing citizens closer together is a challenge for scientific and governmental institutions. The Brazilian States Research Support Foundations (RSF) show interest in promoting this approach to legitimize investments in science. Studies on the effects of social media on the relations between science, society and government are scarce. This research analyzed how e-participation, through social media, promotes citizen participation in the ST&I policies and actions of the RSFs. Nine organizations, including at least one Foundation from each Brazilian region, participated in this study. The main contribution of social media was the ability to intensify the interactions between government, researchers and citizens, using an informal and accessible language. E-participation can facilitate the approximation of civil society to ST&I activities to deal with these challenges. E-participation is understood as the use of Information and Communication Technologies (ICTs), mainly the Internet, to promote citizen participation in the agenda-setting and decision-making [10][11][12]. Also, it contributes to the citizen participation process by providing communication technologies by making information accessible and creating a broader interaction environment [10]. The improvement of the ICTs brought tools for creating and sharing user content, like Youtube, Twitter and Facebook. The so-called social media broaden the channels of dialogue with multiple actors and higher opinions heterogeneity [13], being one of the most used e-participation tools [14]. The communication and speed are increased at a reduced cost, enabling an equitable participation process [15]. The government can place itself where citizens already are communicating [16]. In contrast, the heterogeneity and the volume of opinions make it difficult for information analysis [13,17,18]. Citizens' interest in participation does not always go well as expected [19,20] and government institutions may not use social media for closer dialogue with citizens [21].Research associating e-participation to the ST&I policies and actions, in particular, using social media as tools is lacking. Ho et al. [22] point out the need for

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“…E-participation have been defined from different perspectives with similar concepts. A recent definition thus states that "e-participation is a participatory process that is enabled by modern information and communication technologies, includes stakeholders in the public decision-making processes through active information exchange, and thus fosters fair and representative policy-making (Wirtz et al, 2018). E-participation has a special focus on citizen engagement (Welch, 2012), considered a knowledge intensive process, which fosters open participatory governance and informed decisions through Information and Communications Technologies (Macintosh, 2006).…”

Section: Theoretical Expositions On the Concept Of E-participationmentioning

confidence: 99%

Citizens’ E-Participation at Local Municipal Government in South Africa

Okeke-Uzodike¹,

Dlamini²

2019

J. Rev. Global Econ.

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The emergence of the digital revolution has obligated governments all over the world to be more accessible, effective and accountable in the provision of public services. The South Africa government has implemented various Information and Communications Technology (ICT) enabled platforms in engaging citizens in decision-making, a resultant effect of high world E-government Development Index (EGDI) rating for the country. Irrespective of the rating, the citizens have resorted to public violence as a means of communicating about unsatisfactory service delivery issues. The South African government has continued to witness numerous service delivery protests, resulting in destruction of public property, injury and death of innocent citizens. This article therefore evaluates the application of e-participation in government decision-making, using a three-dimensional framework of e-enabling, e-engaging and e-empowering. The findings show that structural challenges exist that limit the achievement of the good intentions of e-participation. The article relies heavily on existing data and focuses at local municipal level, which is considered the closest point of contact between government and citizens.

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E-participation: A Strategic Framework

Cited by 101 publications

References 55 publications

e-Participation Model for Kuwait e-Government

e-Participation Model for Kuwait e-Government

E-participation with Social media in Science, Technology and Innovation: Brazilian States Research Support Foundations Case

Citizens’ E-Participation at Local Municipal Government in South Africa

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