Early Evaluation of the Organisational Implications of CSCW Systems

Methods to support human-centred design

“…Prototype computer systems may also be used although this may not be necessary in the early stages of development (cf. Eason & Olphert, 1995), and mock-ups of computer technology may be su$cient. This approach will help to determine how well the system development supports human activities, and whether an appropriate allocation of function has been de"ned.…”

Empirical research in CSCW — a review of the ACM/CSCW conferences from 1998 to 2004

“…Finally, groupware evaluation does not necessarily imply in some measure of impact from the use of the system. Some groupware evaluations [17,20,2] among others, are about the usability of the system, not its impact in the work, workers and organizations [7].…”

Methods and tools for corporate knowledge management

“…The related UC[H]D methods &&cover requirements determination, design and implementation, and are concerned with the social as well as technical issues in new system development [ 2 ]. The philosophy underpinning this approach is that e!ective systems are created by a partnership between developers and the users and/or stakeholders in the organization which is to operate the new system'' (Eason & Olphert, 1996). The term &&stakeholders'' is worth discussing here.…”

“…The term &&stakeholders'' is worth discussing here. This 572 term refers to &&any individual within the community where the system may be implemented who has an interest or &&stake'' which may be a!ected by the system'' (Eason & Olphert, 1996); it refers to &&anyone who stands to gain from it [the system], and anyone who stands to lose '' (Macaulay, 1996). Stakeholders include &&potential users but are not restricted to them; other stakeholders may be purchasers, customers, maintainers, etc.''…”