“…To decrease the density of patients, the ENT department separated the waiting area from the treatment area, reduced the number of appointments, scheduled appointments at different times, and increased online consulting services. In addition, taking account of the facts that the median age of COVID-19 patients was 59 years and that morbidity and mortality is greater in the elderly [4], HCWs older than 65 years of age were suspended from outpatient activities. Further, our escalation plan is that if the number of COVID-19 cases continues to rise, only emergency services will be maintained.…”