“Ebilities” tourism: an exploratory discussion of the travel needs and motivations of the mobility-disabled

Ray, Nina M.; Ryder, Mary Ellen

doi:10.1016/s0261-5177(02)00037-7

Cited by 156 publications

(112 citation statements)

References 14 publications

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“…Word of mouth was used by 20% and travel guides by 20% of respondents. These results agree with those reported by Ray and Ryder (2003), who stated that these tourists depend on word of mouth, the Internet and travel guides when planning travel. However, this study reveals a slight difference for people with an intellectual disability, as they rely more on specialist associations than on word of mouth.…”

Section: Search For Information and Organization Of Vacationssupporting

confidence: 92%

Transformative consumer service

Moufakkir

2016

teoros

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Despite progress in the inclusion of people with disabilities in society and in leisure participation, including access to tourism, their satisfaction with the tourism experience is still an area that receives limited attention in tourism research. Ingrained in the social psychology of tourism studies, the purpose of this study is to adapt the leisure constraints model to fill this gap and contribute positively to the tourism experience of this market segment. A questionnaire based on the literature was administered to a sample of people with various types of disabilities, to assess the importance of certain constraints on enjoyment, and highlight the importance of certain criteria for enjoyment. Findings support submissions that this market is a viable tourist segment based on travel frequency, preference for domestic travel, and information sources. Slight differences among disability groups regarding perceived constraints, problems encountered when travelling, inclusion, and important criteria for enjoyment are recorded.

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Section: Search For Information and Organization Of Vacationssupporting

confidence: 92%

Transformative consumer service

Moufakkir

2016

teoros

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“…Several studies focus on the effect of different regulations for tourists with disabilities. Ray and Ryder (2003) highlighted the importance of the Americans with Disabilities Act (ADA) for people with physical disabilities in the United States and outlined the most important sources of information for people with disabilities and their special interests. Shaw and Coles (2004) examined the 1995 Disability Discrimination Act in the United Kingdom and the implications this awareness raising has on tourism and disability studies.…”

Section: Travel Constraints For Tourists With Disabilitiesmentioning

confidence: 99%

Tourism constraints for Spanish tourists with disabilities: Scale development and validation

Gassiot

Prats

Coromina

2018

dag

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In Spain, more than 2.5 million people live with some form of disability (Imserso, 2014). Tourism constraints are defined as factors influencing travel participation and behaviour, and can be divided into three categories: intrapersonal, interpersonal, and structural. The aim of this exploratory study is to develop and validate a measurement scale for each of these types of tourism constraints faced by 248 Spanish tourists with disabilities. The results show that intrapersonal constraints are due to three factors: lack of knowledge, health-related problems, and physical and psychological dependency. Interpersonal constraints are divided into two factors: skill-challenge incongruities and communication. Structural constraints are classified into four factors: information and communication, cost and attendant, socio-spatial, and attitudinal. Taking into consideration the importance of this market segment both in Spain and all over the world, this study provides tourism destinations with a quantitative tool for evaluating the barriers tourists with special access needs may encounter at a destination. Keywords: accessible tourism; tourism for all; disability; barriers Resumen. Barreras turísticas para turistas españoles con discapacidad: desarrollo y validación de una escalaEn España, más de 2,5 millones de personas viven con algún tipo de discapacidad (Imserso, 2014). Las barreras turísticas se pueden definir como factores que influencian la participación y el comportamiento de los turistas y se dividen en tres categorías: intrapersonales, interpersonales y estructurales. El objetivo de este estudio exploratorio es desarrollar y validar una escala para medir los tipos de barreras que 248 turistas españoles con algún tipo de discapacidad deben afrontar cuando viajan. Los resultados muestran que de las barreras intrapersonales derivan tres factores distintos: falta de conocimiento, problemas de salud y dependencia física y psicológica. Las barreras interpersonales se dividen en dos factores: incongruencias entre habilidad y reto, y comunicación. Las barreras estructurales se clasifican en cuatro factores: información y comunicación, coste y cuidador, socio-espaciales, y de actitud. Teniendo en cuenta la importancia de este segmento de mercado en España y el resto del mundo, el artículo aporta una herramienta cuantitativa para que los destinos turísticos puedan evaluar las barreras turísticas que estos turistas con necesidades especiales de accesibilidad pueden encontrar cuando los visitan. Palabras clave: turismo accesible; turismo para todos; discapacidad; barreras Résumé. Barrières touristiques pour touristes handicapés espagnols : développement et validation d'une échelleEn Espagne, plus de 2,5 millions de personnes vivent avec un handicap (Imserso, 2014

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“…Ray and Ryder (2003) examined the needs of people with disabilities when planning to travel and found that online travel guides and word-of-mouth are critical information sources.…”

Section: Literature Review Information Services Needs For People Withmentioning

confidence: 99%

Use of Social Media in Uncovering Information Services for People with Disabilities in China

Wang

Yuan

et al. 2017

IRRODL

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The tangible and intangible needs of people with disabilities have been neglected in research agendas over the past decades, particularly in China. Bringing more benefits to people with disabilities and combining information delivery with Internet technology to improve their quality of life is impossible if their special needs are ignored. This study employed the crowdsourcing through social media method to investigate information needs of people who are disabled. The results indicate that using the popular social media platforms WeChat and QQ can be an effective means of reaching out to this group. Information needs can be mainly divided into internal and external needs. Leisure, tourism, and entertainment as well as assistive devices are major internal information needs, whereas work, entrepreneurship, and living services are the main external information needs.Keywords: people with disabilities, feedback, crowdsourcing, information needs, social media, China Use of Social Media in Uncovering Information Services for People with Disabilities in ChinaWhat can assist people with disabilities in improving their social inclusion and social situation? To answer this question, scholars have mainly focused on community participation (Milner & Kelly, 2009) (Carter & Markel, 2001). Therefore, using a range of media to provide information on different levels is critical (Mitchell & Sloper, 2002).Most studies have determined the needs of specific groups through literature surveys, interviews, and focus group discussions (Barrett, 2005;Mitchell & Sloper, 2002). The present study expanded the investigation to all types of disability groups. The rapid development of network technology has brought a new means for solving this problem: crowdsourcing (Ford, Richard, & Ciuchta, 2015;Pitt-Catsouphes & Cosner Berzin, 2015), which is a relatively new development in information outsourcing. It is a virtue of network platforms that cooperation can be extended worldwide through various virtual social groups. Any individual who is interested in or has some understanding about crowdsourcing can participate in crowdsourcing. In addition to reducing costs, crowdsourcing can bring answers that are more comprehensive, richer, and more creative compared with those derived from traditional investigation.Two research questions were addressed in this study: (a) which platform do people with disabilities prefer to use, and (b) what types of service information do people with disabilities in China seek. These questions are critical because they can assist policy makers in both determining how to address the needs of people with disabilities and effectively reaching out to this special group. Therefore, in this study, the needs of various people with disabilities were investigated using the crowdsourcing method to improve the quality of online information services for people with disabilities.The remainder of this article is structured as follows. Section 2 discusses research related to disabled information platforms and crowdsourcing, an...

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“Ebilities” tourism: an exploratory discussion of the travel needs and motivations of the mobility-disabled

Cited by 156 publications

References 14 publications

Transformative consumer service

Transformative consumer service

Tourism constraints for Spanish tourists with disabilities: Scale development and validation

Use of Social Media in Uncovering Information Services for People with Disabilities in China

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