EDAMBA 2022: Conference Proceedings

Abstract

Gamifying employee training and development is becoming more and more attractive to companies from year to year. By using the right elements of gamification in employee training and development, HRM can identify the strengths and weaknesses of its employees. Training and development programs tailored to the needs of employees can be considered an effective tool for helping employees to transform their weaknesses into strength. The lack of information, research, and comparisons on the ways of gamifying employee training and development focused on employees' soft skills and its effectiveness hinders its wider dissemination. In the article, we identify and describe different situational stories, when gamification is used by HRM to increase, develop employees' soft skills such as: decision making, willingness to change, teamwork and resilience. We also measure the effectiveness of gamified employee training and development focused on their soft skills by comparing the percentage results before and after use of gamification in this area within bank "Technology ".