Editorial: Time for a fresh approach, for a (not so) new journal, a journal for new times

Brannan, Matthew J.; Nocker, Manuela; Rowe, Mike

doi:10.1108/joe-07-2021-082

Cited by 2 publications

(1 citation statement)

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“…We adopted a 'compressed time' mode of ethnography (Jeffrey and Troman 2004;Asante et al 2014) conducted over an intense period of 3 weeks, with the researcher immersed each day in the company as a quasi-temporary employee, and with subsequent follow-up work over a period of 6 months. Working from a designated desk in the office, data were collected using ethnographic methods of in situ observations (employee routines and activities, including meetings), complemented by fifteen in-depth, semi-structured interviews each of approximately 45 min duration with managers and associates across the company (and including one external auditor), a review of internal documents provided by the company (such as organisational structure charts and diagrams relating to the process and governance of innovation in the organisation) and a workshop with staff to explore ethical and governance dimensions of innovation within the company (Brannan et al 2012;Eberle and Maeder 2010;Neyland 2007;Thomas 2003;Watson 2012). We employed a narrative analysis approach aimed at describing how big data-based innovations have emerged, how these are governed, how ethical values such as data privacy are addressed and how ethical and responsible behaviour are perceived by employees (Riessman 2002(Riessman , 2008Richardson 1995).…”

Section: Data Collection and Analysis Methodsmentioning

confidence: 99%

A Micro-ethnographic Study of Big Data-Based Innovation in the Financial Services Sector: Governance, Ethics and Organisational Practices

Arthur¹,

Owen²

2022

Business and the Ethical Implications of Technology

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Our study considers the governance, ethics and operational challenges associated with the acquisition, manipulation and commodification of 'big data' in the financial services sector. To the best of our knowledge, there are no published studies describing empirical research undertaken within companies in this sector to understand how they are responding to such challenges: our field-based research is a significant initial contribution in this respect. We describe the results of a microethnographic study undertaken in a small-to-medium-sized company developing disruptive, technology-related platforms and services in the banking and retail sectors based on big data and associated analytics: these are used to derive commercially valuable insights from personal customer data in exchange for cash back and targeted rewards. The company was found to employ a multi-level innovation governance approach, underpinned by an ethical strategy based on a principle of mutual benefit (among stakeholders). Opt-in and informed consent for using data for specific purposes was supported by principles of data minimisation and anonymisation, with unrestricted use of secondary, anonymised and aggregated data to develop insights. Governance, which included contextual data protection legislation, payment-card industry data usage standards and internal corporate controls, presented as bespoke organisational practices relating to data security and privacy. These in total set the governance and ethics frame for big data innovation at the company within which it has had to be both adaptive and responsive under conditions of normative and regulatory uncertainty.

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Section: Data Collection and Analysis Methodsmentioning

confidence: 99%

A Micro-ethnographic Study of Big Data-Based Innovation in the Financial Services Sector: Governance, Ethics and Organisational Practices

Arthur¹,

Owen²

2022

Business and the Ethical Implications of Technology

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Editorial

Brannan¹,

Nocker²,

Rowe³

2021

JOE

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Ten years on This is a landmark, for us. The tenth issue of the Journal of Organizational Ethnography (JOE) is now complete. Ten years on, we can look back and reflect upon the work collected in the pages of the journal over this time. We set out our ambition "to provide a natural home within the social and management sciences for organisational ethnographies" (Brannan et al., 2012, p. 5), and we would like to think that is what JOE has become. Having said in the last issue (Brannan et al., 2021) that we have not been prolific as editors, perhaps we will be forgiven for a more extended reflection. In this short editorial, we will draw out some of the themes of the past ten years before going on to introduce the collection of essays in this issue.In looking back, we might first acknowledge the on-going strength of the connection between the journal and the Annual Ethnography Symposium. Throughout, the journal has published papers, often from early career academics, that received their first airing at the symposium, such as those by O'Boyle ( 2014), Merkus et al. (2014), Vincett (2018), Stoycheva and Favero (2020) and Bird (2020). Many papers are from participants who have gone on to get their doctorates, such as those by Lake et al. (2015) and Richards (2019). Others have been early work that has since developed into books, such as the work by Garthwaite (2016) and Brooks (2018). Still other work is by more established collaborators who have supported the symposium and the journal over the years (e.g. Kirke, 2015;Kamsteeg and Wels, 2017;Weir, 2017). We might have highlighted many more and can only apologise to those not listed above.The point is not that the symposium furnishes a good number of papers. Rather, the journal is connected to a community of sorts. One that has changed over the years as researchers have come and gone, but consistently a welcoming space for like-minded folk to gather. But that means we, as editors, often know our authors. While it is perhaps for them to comment rather than us, we have sought to take a developmental approach to the editorial process. Having seen research presented at the symposium, having encouraged submission, we are almost as interested in seeing the work published as the authors. Furthermore, many of our reviewers have attended the symposium and understand what we are trying to develop and maintain. So, very much a community, a "natural home".At the same time, we might also recognise the contribution made to the journal by the special issues we have published. There is always a balance to be struck between regular "open" issues and the themed special issues. For us, they allow the journal to reach newer audiences. Whether that be because of the subject, such as public service reforms or the nonprofit and charity sectors, or because they focus on questions of methods and work in the field, they draw readers to the journal who might otherwise be unaware of it. The collection on autoethnography (volume 7, issue 3, 2018), for example, has been well read and cited. And the...

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Editorial: Time for a fresh approach, for a (not so) new journal, a journal for new times

Cited by 2 publications

References 0 publications

A Micro-ethnographic Study of Big Data-Based Innovation in the Financial Services Sector: Governance, Ethics and Organisational Practices

A Micro-ethnographic Study of Big Data-Based Innovation in the Financial Services Sector: Governance, Ethics and Organisational Practices

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