Educational Organisation Management Systems (Eoms) Effectiveness During Covid-19 Pandemic In Universiti Selangor

Abstract

The higher education system in this world has been challenged by the Covid-19 pandemic since early 2020 and has disturbed the normal operation of education services including UNISEL. Despite the difficulties in the new normal of strict Standard Operating Procedure (SOP) and Movement Control Order (MCO) imposed by the government, UNISEL operations especially in academic services and teaching & learning have continued as usual throughout the MCO. UNISEL has managed to sustain its operation and successfully faced the challenges. This sustainability can be well connected to the UNISEL's implementation of ISO 21001:2018 Educational Organization Management Systems (EOMS). The EOMS standard provides a general ground of education management system that can be used in any condition. The effectiveness of the EOMS implementation can be proven by the students' satisfaction survey. The instruments of this survey were divided into five aspects which are students' demographic, teaching and learning, facilities, support services, student's activities, and overall experience as a student in UNISEL. The questionnaire consists of 31 and the likert scale used was ranked from 1 to 5 for the students' satisfaction survey. The results for each aspect were then compared with previous years' data. The comparison analysis showed that there was no significant satisfaction reduction for the 2021 survey and there was a slight improvement in the teaching and learning aspects as compared to the previous year. The study proved that the EOMS standard is robust and can help education providers to sustain in challenging conditions like pandemic Covid-19.