Effect of ERP Implementation on Organisational Performance: Manager's Dilemma

Abstract

Enterprise Resource Planning (ERP) improves commercial activity control and provides a competitive advantage when combined with existing benefits. However, end-users oppose ERP implementation because it disrupts the status quo. In addition, ensuring that all operational units use the same ERP system is not an easy task. Therefore, a lack of adaptability is the cause of ERP failure. This study used a qualitative case study approach to analyze an event and understood the ERP system and natural phenomena. The data was collected using a semi-structured interview. The researcher reached data saturation at the 15 th respondent's feedback. Documentary data were examined for patterns and themes prior to triangulation. The result of this study shows that enduser support is critical to a system's daily operation and implementation, especially when it is new. Only a system that has been effectively designed, delivered, and trained may be used by end users. Implementing ERP enhances an organization's capacity and performance. Post-implementation evaluation is needed to determine the organization's potential and the system's value. Except for financial performance, the organization's overall performance has improved across all Balance Score Card (BSC) perspectives of internal processes, customers, learning, and growth. Adopting new technologies is expected to enhance the organization's overall efficiency. Each identified thematic area affects an organization's ability to use its ERP system effectively and efficiently to achieve previously identified benefits. In addition, the study found that STP organizations focus on the benefits of implementing ERP rather than the associated costs. Finally, organizations can better plan for the future benefits of replacing or updating ERP systems.

Effect of Enterprises Resource Planning System on the Sustainability of Non-Governmental Organisations: A Case Study of NGOs in Kinondoni District

“…These include fostering efficiency and speed in task completion, ensuring data quality, addressing quality issues effectively, enhancing organizational productivity, and optimizing resource allocation and utilization. This affirmation, aligned with insights from Harun et al (2022), AlMuhayfith & Shaiti (2020, Barna & Igna (2021), Saleh & Thoumy (2020), Tarigan &Siagian (2021), andCebekhulu et al, (2020), offers a rich tapestry of understanding grounded in empirical evidence.…”

“…The findings showcase that ERP systems are instrumental in identifying and effectively addressing quality issues, a perspective shared by Harun et al (2022), thereby pointing to the enhanced problem-solving capabilities imparted through these systems.…”

Unicorn Companies —How Does the Country's Environment Drive Its Emergence?

“…The paper contributes to the literature on Unicorns (Cristofaro, Giannetti, and Abatecola, 2023;Kotha, Shin and Fisher 2022;Kartanaitė and Krušinskas, 2022;Aldrich and Ruef, 2018) by being the first to investigate the relationship between country-specific factors and emergence of Unicorn companies. It also contributes to the literature focusing on the influence of different factors on business activity (Grover et al, 2023;Pishchalkina, Pishchalkin, and Suloeva, 2022;Harun, Dorasamy, and Ahmad, 2022;Roche, Romero, and Sellers-Rubio, 2019) in part of analyzing the Unicorns' activity.…”