effect of human capital, structural capital, relational capital and innovative behavior in organizational performance of PT. PLN (Persero) Company, Bekasi

Abstract

This study aimed to assess the effect of Human Capital, Structural Capital, Relational Capital, and Innovative Behavior in the organizational performance of PT. PLN (Persero) Company Bekasi. This study used a quantitative approach with a causal type of research. Variables used included Human Capital (X1), Structural Capital (X2), Relational Capital (X3), Innovative Behavior (Y1), and Organizational Performance (Y2). This study used a random sampling technique with stratification. The number of samples used was determined with the Slovin formula and a minimum sample of 123 populations at a margin of error of 5% obtained was 94. The data analysis methods in this study were Structural Equation Modeling (SEM) analysis with the Partial Least Square (PLS) alternative method. The research steps included designing a Measurement Model (Outer Model), designing a Structural Model (Inner Model), and designing Hypotheses. There are 7 accepted hypotheses, namely the direct effect of Human Capital on Innovative Behavior, the direct effect of Structural Capital on Innovative Behavior, the direct effect of Human Capital on Organizational Performance, the direct effect of Structural Capital on Organizational Performance, the direct effect of Innovative Behavior on Organizational Performance, the indirect effect of Human Capital on Organizational Performance through Innovative Behavior variable.