Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria

Haliru, Muhammad; Mokhtar, Sany Sanuri Mohd

doi:10.24052/jbrmr/v12is01/eopspjodapon

Cited by 2 publications

(1 citation statement)

References 27 publications

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“…This study also validates the findings of (Ringle et al, 2014;Haliru & Mokhtar, 2015), who found that perceived safety impacts consumers' satisfaction. Thus, hypothesis H1 is supported by data, and the findings of this study were able to address, conclude, and narrow the literature gap and validate a positive and statistically significant relationship between perceived safety and consumers' satisfaction with herbal medicine.…”

Section: Discussionsupporting

confidence: 89%

From Roots to Remedies: A Deep Dive Into Customer Satisfaction With Herbal Medicine in Klang Valley, Malaysia

Boon,

Buchari,

Boudville

et al. 2023

EJPHS

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This study examined the satisfaction level of consumers who use herbal medicine to remedy their illnesses in the Klang Valley, Malaysia. Herbal medicine is usually plant-based and does not comprise preservatives or artificial colouring. The herbal medicine industry has rapidly grown worldwide because of the global movement towards alternative healthcare, and disease prevention has become a significant concern. Recently, pharmaceutical companies have been extensively conducting clinical studies and therapeutic trials on herbal medicine supplements as an alternative to modern medicine. With the aid of various private and public sectors, most developed and developing nations have produced and improved various herbal medicines for various illnesses through clinical research. This study focuses on the perceived safety, service quality, convenience, and pricing factors influencing consumers' satisfaction with herbal medicines. Questionnaires were distributed through social media to gather the data. The researchers collected 384 responses from the residents of the Klang Valley using the convenience sampling method. The findings of this study show that perceived safety, service quality, convenience, and pricing significantly influence consumers' satisfaction with herbal medicine in the Klang Valley, Malaysia. However, these factors may also generate a paradox where cautiousness escalates, decreasing the demand for herbal medicines. However, herbal medicine industries in Malaysia can formulate strategies to exploit opportunities to create demand and consumer satisfaction. Article visualizations:<img src="/-counters-/soc/0001/a.php" alt="Hit counter" />

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Section: Discussionsupporting

confidence: 89%

From Roots to Remedies: A Deep Dive Into Customer Satisfaction With Herbal Medicine in Klang Valley, Malaysia

Boon,

Buchari,

Boudville

et al. 2023

EJPHS

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Measurement Validation of Factors Influence SME Business Performance in Malaysia

Wahab

Musa

Yusoff

2021

Wseas Transactions on Business and Economics

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Organizations are increasingly under pressure to shift their production methods from traditional to sustainable, reinforcing the requirement to monitor their sustainability performance. The slow performance growth of Malaysian manufacturing companies remains a concern. The goal of this research is to highlighted the measurement used in the Malaysian SME context. Data were collected using survey method. A survey method was employed to collect a total of 1,071 responses in SME firms using proportional stratified sample technique. Using statistical packages for the social sciences (SPSS) version 27, this research focused on data validity and reliability. Findings of factor analysis confirmed 3 factors for the ICT adoption variable, were formed while 1 factor for the innovation variable, 4 factors for the competitiveness variable and 1 factor for the business performance. Only 2 items were dropped due to the weak loadings. Meanwhile the reliability analysis also indicates all the constructs and dimensions achieve good reliability value at more than 0.8. This research demonstrates the measurement validity and reliability of the research variables were inconsistent due to culture setting. This research highlighted the measurement used in the Malaysian SME context. The findings of this research withdraw a conclusion that the validity and reliability of item and construct of this research is proficient and consistent with the previous studies.

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Effect of perceived safety, procedural justice on domestic airline passengers of Nigeria

Abstract: KeywordsService recovery, procedural justice, perceived safety and Nigeria's domestic airline. AbstractThe

Cited by 2 publications

References 27 publications

From Roots to Remedies: A Deep Dive Into Customer Satisfaction With Herbal Medicine in Klang Valley, Malaysia

From Roots to Remedies: A Deep Dive Into Customer Satisfaction With Herbal Medicine in Klang Valley, Malaysia

Measurement Validation of Factors Influence SME Business Performance in Malaysia

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