Effect of QR code and mobile money on performance of SMEs in developing countries. The role of dynamic capabilities

This study, rooted in the dynamic capabilities view, examines the influence of digital capabilities on the performance and innovation capabilities of manufacturing small and medium-sized enterprises (SMEs) in an emerging market. Surveying 297 manufacturing SMEs in Vietnam, the research employed partial least squares-structural equation modelling (PLS-SEM) and artificial neural network (ANN) to test hypotheses. The results show a positive effect of digital capabilities on process and product innovation capabilities. Despite an insignificant direct impact of digital capabilities on firm performance, technological uncertainty moderates this relationship positively. Notably, process innovation capability has no direct impact on firm performance, while product innovation capability’s impact on it is negatively significant. The study explored the roles of digital culture and digital leadership, offering novel contributions to understanding a firm’s digital and innovation capabilities. It provides practical implications for managers aiming to enhance firm performance by leveraging digital capabilities for innovation.

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The Role of QR Code Technology in Revolutionizing Banking

Bhattacharya,

Singla

2024

J. Comput. Mech. Manag

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The financial services industry has undergone a significant digital revolution, with QR code technology playing a crucial role in the development of the banking sector. Evolving from basic barcodes, QR codes have become essential tools for identity verification, secure online transactions, and financial account management. They represent a shift from conventional banking practices, offering enhanced security and user convenience. In banking, QR codes are used for account management, payments, and robust security protocols. The widespread adoption of QR codes has transformed how customers interact with banks and has led to stronger security measures for online banking. This article examines the growing use of QR codes in banking, highlighting the convenience, security, and improved customer experience these codes offer. The increasing importance of QR technology in banking is further demonstrated by emerging trends such as Data Matrix QR Codes, Blockchain-Enabled QR Codes, Secure Timestamping, Encryption, and Dynamic QR Codes.

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Effect of QR code and mobile money on performance of SMEs in developing countries. The role of dynamic capabilities

Cited by 3 publications

References 64 publications

Surviving black swan: competitive intelligence and frugal innovation as panaceas to SME value creation during crisis

Surviving black swan: competitive intelligence and frugal innovation as panaceas to SME value creation during crisis

Digital Capabilities, Firm Performance, and Innovation Capabilities: A Combined Approach of PLS-Sem and Ann

The Role of QR Code Technology in Revolutionizing Banking

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