Effective Business Process Management Centres of Excellence

Nqampoyi, Vuvu; Seymour, Lisa F.; Laar, David Sanka

doi:10.1007/978-3-319-49944-4_16

Cited by 7 publications

(7 citation statements)

References 21 publications

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“…CoE is a team of specialised expertise2 7 17 24–47 or organisational environment2 5 24 30 35 36 48–56 that is established to provide outstanding healthcare,2 7 12 17 24–39 41 48 50 51 57–74 research,12 17 24 26–28 31 36 40 41 50 52 58 68 72 74–85 education and training,12 17 24 25 31 36 38 42 43 68 73 74 76 81–83 85–88 regulatory,57 83 89 policy,46 49 54 55 82 90 information technology45 53 91 or industrial44 92 93 services and support in high levels of efficient and effective performance. CoEs are geographically concentrated and focused on high potential in science and industry,46 as a world leader or a catalyst between neighbouring countries,60 72 82 anywhere from the local research and development (R&D) group up to a network of cooperative partners.…”

Section: Resultsmentioning

confidence: 99%

Conceptualising centres of excellence: a scoping review of global evidence

et al. 2022

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ObjectiveGlobally, interest in excellence has grown exponentially, with public and private institutions shifting their attention from meeting targets to achieving excellence. Centres of Excellence (CoEs) are standing at the forefront of healthcare, research and innovations responding to the world’s most complex problems. However, their potential is hindered by conceptual ambiguity. We conducted a global synthesis of the evidence to conceptualise CoEs.DesignScoping review, following Arksey and O’Malley’s framework and methodological enhancement by Levac et al and the Preferred Reporting Items for Systematic Reviews and Meta-Analyses extension for Scoping Reviews.Data sourcesPubMed, Scopus, CINAHL, Google Scholar and the Google engine until 1 January 2021.EligibilityArticles that describe CoE as the main theme.ResultsThe search resulted in 52 161 potential publications, with 78 articles met the eligibility criteria. The 78 articles were from 33 countries, of which 35 were from the USA, 3 each from Nigeria, South Africa, Spain and India, and 2 each from Ethiopia, Canada, Russia, Colombia, Sweden, Greece and Peru. The rest 17 were from various countries. The articles involved six thematic areas—healthcare, education, research, industry, information technology and general concepts on CoE. The analysis documented success stories of using the brand ‘CoE’—an inﬂuential brand to stimulate best practices. We identified 12 essential foundations of CoE—specialised expertise; infrastructure; innovation; high-impact research; quality service; accreditation or standards; leadership; organisational structure; strategy; collaboration and partnership; sustainable funding or financial mechanisms; and entrepreneurship.ConclusionsCoEs have significant scientific, political, economic and social impacts. However, there are inconsistent use and self-designation of the brand without approval by an independent, external process of evaluation and with high ambiguity between ‘CoEs’ and the ordinary ‘institutions’ or ‘centres’. A comprehensive framework is needed to guide and inspire an institution as a CoE and to help government and funding institutions shape and oversee CoEs.

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Section: Resultsmentioning

confidence: 99%

Conceptualising centres of excellence: a scoping review of global evidence

et al. 2022

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“…CoE is a team of specialized expertise (25-37, 40-42, 47, 49, 62, 66, 69, 84, 85, 89, 92, 98, 100) or organizational environment (25, 31, 35, 38, 40, 41, 50, 51, 55, 61, 74, 94, 96, 97, 101) that is established to provide outstanding healthcare (24-42, 44-49, 51-64, 69, 73, 75, 79-80), research (25, 27-29, 32, 39, 41, 44, 47, 51, 59, 65-74, 77, 78, 80-83), education and training (25, 26, 32, 41, 47, 49, 59, 67, 75, 77-81, 83, 84-88), regulatory (24, 43, 81), policy (50, 78, 95-98), information technology (92-94) or industrial (89-91) services and support in high levels of efficient and effective performance. CoEs are geographically concentrated and focused on high potential in science and industry (98), as a world leader or a catalyst between neighboring countries (46, 73, 78), anywhere from the local R&D group up to a network of co-operative partners.…”

Section: Resultsmentioning

confidence: 99%

Conceptualizing centers of excellence: A global evidence

Manyazewal

Woldeamanuel

Oppenheim

et al. 2021

Preprint

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ObjectiveGlobally, interest in excellence has grown exponentially, with public and private institutions shifting their attention from meet targets to achieving excellence. Centers of Excellence (CoEs) are standing at the forefront of healthcare, research, and innovations responding to the world’s most complex problems. However, their potential is hindered by conceptual ambiguity. We conducted a global synthesis of the evidence to conceptualize CoEs.DesignScoping review, following Arksey and O’Malley’s framework and methodological enhancement by Levac et al to analyze the evidence and the PRISMA-ScR to guide the retrieval and inclusion of the evidence.Data sourcesPubMed, Scopus, CINAHL, Google Scholar, and the Google engine from their inception to 01 January 2021.EligibilityPapers that describe CoE as the main theme, which could be defining, theorizing, implementing, or evaluating a CoE.ResultsThe search resulted in 52,161 potential publications, with 78 articles met the eligibility criteria. The 78 articles were from 33 countries, of which 35 were from the United States of America, 3 each from Nigeria, South Africa, Spain, and India, and 2 each from Ethiopia, Canada, Russia, Colombia, Sweden, Greece, and Peru. The rest 17 were from various countries. The articles involved six thematic areas - healthcare, education, research, industry, information technology, and general concepts on CoE. The analysis documented success stories of using the brand “Center of Excellence” - an influential brand to stimulate technical skills, innovation, and technology. We identified 12 essential foundations of CoE - specialized expertise; infrastructure; innovation; high-impact research; quality service; accreditation or standards; leadership; organizational structure; strategy; collaboration and partnership; sustainable funding or financial mechanisms; and entrepreneurship.ConclusionsCoEs have significant scientific, political, economic, and social impacts. A comprehensive framework is needed to guide and inspire an institution as a CoE and to help government and funding institutions shape and oversee CoEs.Strengths and limitations of this study-To the best of our knowledge, this is the first scoping review to conceptualize centers of excellence based on global evidence.-The study followed Arksey and O’Malley’s framework and methodological enhancement by Levac et al to and the PRISMA-ScR methodological frameworks.-Five databases were systematically searched to identify scientific and gray literature-The study was limited by language restrictions.

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“…Refers Title [Nqampoyi et al, 2016] Effective business process management centres of excellence [Rosemann, 2015] The service portfolio of a BPM center of excellence [Rosemann and Vom Brocke, 2015] The six core elements of business process management [Van Looy and De Backer, 2013] On the importance of organisational culture and structure in business process maturity [Hronza and SPeta, 2013] Business process center of excellence at the faculty of electrical engineering at the Czech Technical University in Prague [Ganesan, 2011] Composite enterprise process modeling (CEPROM) framework: Setting up a process modeling center of excellence using CEProM framework [Jesus et al, 2010] BPM center of excellence: The case of a Brazilian company [Patel and Andrews, 2010] Seven key steps to establishing a center of excellence [Jesus et al, 2009] A Framework for a BPM Center of Excellence sQ2-Process offices relate to or perform business process automation? [Rosemann, 2015] presents the results of a survey with large Australian organizations in which they offer a view of the elements common to all of them.…”

Section: Table 2: Complete List Of Selected Studiesmentioning

confidence: 99%

“…The definitions of BPM CoE, as well as the services offered according to [Rosemann, 2015], are referenced by almost all the articles found in the SLM, that is, in [Hronza and SPeta, 2013], [Ganesan, 2011], [Nqampoyi et al, 2016], and [Van Looy and De Backer, 2013], in addition to the work entered manually in SLM [Jesus et al, 2010], as well as others already mentioned included in the Handbooks of [vom Brocke and Rosemann, 2015]. However, even those five articles resulting from SLM do not mention BPM CoE models with a focus on process automation.…”

Section: Table 2: Complete List Of Selected Studiesmentioning

confidence: 99%

Towards a Business Process Automation Office Model: Action Research in Higher Education Institution

Galimberti

Hauck

Lucca

et al. 2022

Anais Do X Workshop De Computação Aplicada Em Governo Eletrônico (WCGE 2022)

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The main objective of this paper is to propose and apply a Business Process Automation Office Model to public institutions. A preliminary model is developed and improved through its application in a public Higher Education Institution. This research uses a multi-method scientific approach. A Systematic Literature Mapping is applied to identify the state of the art about Centers of Excellence involved in the automation of business processes. After that, the proposed model is then refined in three cycles of an Action Research. The main contributions are to offer a processes office model focused in process automation. The preliminary results with BPMS demonstrate greater flexibility to processes updating to public institutions.

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Effective Business Process Management Centres of Excellence

Cited by 7 publications

References 21 publications

Conceptualising centres of excellence: a scoping review of global evidence

Conceptualising centres of excellence: a scoping review of global evidence

Conceptualizing centers of excellence: A global evidence

Towards a Business Process Automation Office Model: Action Research in Higher Education Institution

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