Effective IT Governance in the Albanian Public Sector – A Critical Success Factors Approach

Abstract

This research grew out of the work of Nfuka & Rusu (2010), who identified eleven critical success factors (CSFs) that need to be considered for effective information technology (IT) governance in the public sector. It is motivated by the limited literature on CSFs for effective IT governance, especially from the point of view of a developing country. Our objective is to advance our understanding on CSFs for effective IT governance in the Albanian public sector. Adopting a holistic approach, we propose a new construct of analysis for CSFs. This construct blends in two components. The first is IT governance as an ongoing process and encompasses IT Governance Institute (ITGI) defined focus areas (ITGI 2003). The second is related to business‐IT alignment and consists of three dimensions: human, social, and intellectual (Schlosser et al. 2012). Using case study research method, we gather data from five government organizations. Our results supports those of Nfuka & Rusu (2010). From the Albanian public sector perspective, they indicate a greater emphasis on CFSs related to resource management focus area and human dimension. Limitations on IT resources, knowledge and culture (Nfuka & Rusu 2010) and insufficient IT resource management (Yahya 1993) provide the explanation for such results. In addition, IT departments are viewed as service providers. This perception further motivates the emphasis on resource management.

Factores que influyen en implementación de prácticas para el alineamiento estratégico de TI en el sector público

“…De igual forma, en [33], se muestra que las organizaciones del sector público de Corea del Sur exhiben más barreras en comparación con el privado, identificando varios factores, entre los que destacan la falencia de conocimiento y habilidades, conciencia, tiempo, y recursos financieros. Del mismo modo, en [34], se identifica los factores con alto score: involucramiento del alto nivel, y el soporte para efectividad del gobierno; y con menor score: la medición del desempeño. Un estudio en la India que categoriza los factores en recursos, capacidad y visión cultural de la organización es llevado a cabo en [26].…”

Going Beyond: Effective Information Technology Governance Across Organizational Levels

“…Many have analyzed IT governance practices (e.g., mechanisms and models) in the public sector, including their influence on effective IT governance (Martin et al, 2005;Warland & Ridley, 2005;Ali & Green, 2007;Jansen & Tranvik, 2011). Others have identified the necessary conditions, including the critical factors of success for effective IT governance in the public sector (Weill & Ross, 2004;Tan et al, 2007;Nfuka & Rusu, 2010, Kurti et al, 2014. Most current research on IT governance is at the strategic level, whereas tactical and operational levels have been explored by a limited number of studies.…”

Fatores determinantes para a adoção das governanças de dados e de informação no ambiente big data.

“…Para o caso da governança de TI, Nfuka e Rusu 2011e Kurti et al (2014) propuseram Fatores Críticos de Sucesso (FCS's):…”

“…eKurti et al (2014). Apesar das pesquisas contemplando FCS's ainda serem bastante restritas no campo da governança de TI (NFUKA; RUSU, 2011).…”

“…;Weill e Ross (2005);Weill e Woodham (2002);Malakar (2007); Khatri e Brown (2010);Rosenbaum (2010);Fu et al (2011); Nfuka e Rusu(2011);Tallon (2013);Kurti et al (2014);Tallon et al (2014);Thompson et al, 2015;Demarquet (2016) Práticas relacionais Práticas relacionais da governança de dados ou de informaçãoRau (2004); Weill e Ross (2005); Khatri e Brown (2010); Nfuka e Rusu (2011); Tallon (2013); Kurti et al (2014); Tallon et al (2014); Koltay (2016) Práticas operacionais Práticas operacionais da governança de dados ou de informação Khatri e Brown (2010); Kooper et al (2011); Nfuka e Rusu (2011); Tallon (2013); Kurti et al (2014); Tallon et al (2014) Fonte: elaborado pela autora 3. Metodologia de pesquisa As pesquisas científicas podem contemplar abordagens qualitativas ou quantitativas, a depender dos objetivos e das questões de pesquisa.…”