Effective Knowledge Sharing in Service Systems

Wong, Waiho; Davis, Joseph G.

doi:10.1109/scc.2009.62

Cited by 1 publication

(1 citation statement)

References 11 publications

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“…Based on past studies, factors influencing performance in an organization determine how successfully the organization thrives in terms of competition (Chatzoglou & Soteriou, 1999;Collinson, 1999;DiBella, Nevis, & Gould, 1996;Ma, Du, Ma, & Zhang, 2009;Nor, Selamat, Abdullah, & Murad, 2009); Oyemomi, Liu, and Neaga (2015); (Oyemomi, Liu, Neaga, & Alkhuraiji, 2016;Priem, 1994;Ren, 2009;Wong & Davis, 2009). Factors such as leadership style, culture, structure and learning are significant to how management of resources within the organization sustains a competitive edge in an innovative market.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

How cultural impact on knowledge sharing contributes to organizational performance: Using the fsQCA approach

Oyemomi

Liu

Neaga

et al. 2019

Journal of Business Research

156

106

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Knowledge sharing is crucial for attaining a competitive edge in organizations.Knowledge and performance motivate organizations to launch new innovative products and services to sustain market advantages among competitors. Many factors have been shown to be determinants for supporting organizational performance growth, one of which is organizational culture. The objective of this paper is to analyze the organizational culture that supports knowledge sharing activities for organizational performance, innovation and strategy. This paper uses a sample of 107 cases to examine the empirical data. The results demonstrate the role of organizational culture with an innovative strategy in knowledge sharing, which directly contributes to the improvement of organizational performance.Using fsQCA, this paper relates the impact of organizational culture on the business activities within an organization.The main findings of this paper analyze and test the relation between organizational culture and knowledge sharing components for organizational strategies.

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