Effects of Emotional Labor, Emotional Intelligence and Social Support on Job Stress in Clinical Nurses

Burnout, Emotional Labor and Emotional Intelligence of Psychological Nurses

“…As result of this study, emotional intelligence increased as career was longer in which this is identical to the research results by Han, Sohn & Kim [19] that good relationships and effective communication can take place with subjects due to increase of emotional intelligence by increase of age or career. Also, emotional intelligence increased with higher education in which this is identical to the research results by Kim et al [20]. These results are identical to the research results by Lee & Song [21] and You & Kim [22] that emotional intelligence gave positive influence in reduction of job stress and job immersion which increased emotional intelligence while support through mediation considering general characteristics of psychological nurses is demanded.…”

“…This is identical to the research results by Ahn, Yea & Yeum [4] and Kim et al [20] claiming that emotional intelligence has positive influence on reduction of burnout and that emotional labor has negative influence on reduction of burnout in which work demand and emotional labor must be decreased to reduce burnout of nurses while work resources and emotional intelligence are increased. According to the research results by Baik & Yom [6], emotional intelligence, emotional labor, social support by working department were factors that influence burnout.…”

“…According to research results by Kim et al [20] subject to nurses in surgery, operating rooms, emotional labor increases as age increases. However in this study which is subject to psychological nurses, emotional labor decreased as age increased.…”

The Relationship between Emotional Intelligence and Stress Coping of Nurses

“…따라서 감성지능은 환자를 돌보는 간호사가 스트레스를 받아들이는 중요한 변수가 될 뿐 아니 라 간호사의 업무수행능력과도 관련 있는 변수이다 [10]. • 연구대상자의 일반적 특성과 근무특성을 파악한다.…”

Concept analysis of humanities knowledge: Nursing application

“…Antecedents to the concept of nurse's humanities knowledge include a dehumanization of healthcare and competitive health care delivery system. Consequences were ability to [24,25].…”