Effects of Internet Technology on the Innovation Performance of Small-scale Travel Agencies: Organizational Learning Innovation and Competitive Advantage as Mediators

Xue, Lin-Lin; Shen, Ching-Cheng; Lin, Chun‐Nan

doi:10.1007/s13132-022-00939-6

Cited by 14 publications

(3 citation statements)

References 63 publications

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“…(Beinicke & Bipp, 2018; Ley et al, 2005; Reynoldson & Vibert, 2006). For organizations, IT is instrumental in achieving higher productivity, optimizing organizational processes, and stimulating organizational innovation (Mikalef et al, 2021; Narayanan et al, 2009; Xue et al, 2022). However, individuals and organizations also encounter various obstacles in the application of IT (Sözgün et al, 2018).…”

Section: Literature Reviewmentioning

confidence: 99%

A systematic review of information technology in workplace learning

Gong

2023

Psychology in the Schools

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The application of information technology is ubiquitous in our work and learning, and information technology causes tremendous changes to workplace learning. This systematic review aims to summarize the roles and impacts of information technology on workplace learning. This study is guided by the following three research questions: What are the characteristics and trends of the existing research on information technology in workplace learning(RQ1)? What roles does information technology play in workplace learning(RQ2)? What changes and impacts have information technology brought to workplace learning(RQ3)? We identified 60 eligible articles using the guidelines of the PRISMA procedures. To respond to RQ1, the descriptive analysis of the eligible literature has been delineated. To respond to RQ2, we conducted an in‐depth content analysis, and the roles of information technology were classified into four categories: at the organizational level, exploitative learning and explorative learning and at the individual level, learning resources and learning support. To respond to RQ3, the impacts of information technology were analyzed from both the positive and negative effects at the individual and organizational levels. Finally, we proposed an integrated framework of information technology on workplace learning.

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Section: Literature Reviewmentioning

confidence: 99%

A systematic review of information technology in workplace learning

Gong

2023

Psychology in the Schools

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“…Penelitian yang dilakukan Hanaysha et al (2022) meneliti tentang kaitan kapabilitas inovasi pada competitive advantage di Arab Saudi. Selain itu penelitian tentang keunggulan bersaing yang menggunakan konsep digitalisasi telah dilakukan oleh peneliti terdahulu (Lee & Falahat, 2019;Qosasi et al, 2019;Xue et al, 2023). Penelitian mengenai organizational agility sebelumnya juga sudah dilakukan untuk memprediksi keunggulan bersaing (Mohammad, 2022;Salimi & Nazarian, 2022;Yawised & Apasrawirote, 2022).…”

Section: Pendahuluanunclassified

Pengembangan Keunggulan Bersaing UMKM Sektor Fashion di Kota Denpasar Berbasis Digitalisasi dan Kapabilitas Inovasi: Peran Mediasi Organizational Agility

Rahmayanti,

Pratiwi

2023

Ekuitas

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MSMEs in the local fashion sector must be able to have a competitive advantage compared to competitors. The maintenance of a competitive edge is important for micro, small, and medium enterprises (MSMEs) operating within the fashion sector, as it enables them to surpass their competitors through the production of higher or more cost-effective products and services. This, in turn, leads to heightened sales performance. The integration of innovation, digitization, and organizational agility capabilities is crucial for the development of this model in order to attain a competitive edge. Historically, the integration of digitalization, innovation capabilities, and organizational agility within the competitive advantage framework for MSMEs was infrequently implemented. The purpose of this study is to test and explain the development of competitive advantage for MSMEs in the fashion sector in Denpasar City based on digitalization and innovation capabilities mediated by organizational agility. Based on the results of the study, it was found that innovation and digitalization capabilities have a positive and significant effect on organizational agility and competitive advantage. The implications of this research are that in order to have a competitive advantage, MSMEs in the fashion sector in Denpasar City must have good organizational agility, innovation capability, and digitalization.

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“…Several studies, in fact, show that digitization, in its various forms, positively influences the growth, organizational learning, innovative capacity and competitiveness of small businesses (Xue et al, 2022), and that social networking, microblogs, and social commerce services have a positive impact on the relationship with the customer (Park and Oh, 2012), providing added value within the shopping experience and beyond (Brun et al, 2020). The adoption of SM affects the innovative capacity of the service, encourages processes of co-creation of value and improves satisfaction (Hollebeek and Rather, 2019;€ Ozturan et al, 2019) as well as customer loyalty (Viljoen and Roberts-Lombard, 2016).…”

Section: Introductionmentioning

confidence: 99%

Exploring usage, expected benefits and perceived usefulness of social media in travel agencies: an empirical investigation in Italy

Splendiani

Dini

Rivetti

et al. 2023

TQM

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PurposeThe purpose of the present study is to investigate travel agencies' social media usage and its perceived effectiveness by small- and micro-Italian travel agencies; the pre-pandemic period is compared to the forecasts for the post-Covid-19 period and different characteristics of firms and entrepreneurs are considered. Furthermore, the study analyses the expected benefits in terms of marketing objectives, such as improving brand image and/or personalizing the offer.Design/methodology/approachThe research was developed through a questionnaire administered electronically to travel agents (282 respondents). The resulting data was analyzed by applying the McNemar test, a pairwise t-test and the multivariate analysis of variance.FindingsThe results show that social media are strategically significant for travel agents, even though their adoption is influenced by different agency aims; the perceived effectiveness results are diversified according to varying agency typologies.Research limitations/implicationsThe two main limitations of the study are its focus on the Italian context only and the missing consideration of the consumer's point of view. The latter prevents an exhaustive assessment of future trends regarding the use of social media in the client–agency relationship.Originality/valueThe study, which focuses on a little debated topic concerning the relationship between social media and SMEs, organically explores various dimensions related to the adoption of social media by small agencies, also considering the impact of the Covid-19 on the perception of travel agents. As a further element of originality, the research takes into consideration the main social platforms separately rather than the set of tools as a whole.

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Effects of Internet Technology on the Innovation Performance of Small-scale Travel Agencies: Organizational Learning Innovation and Competitive Advantage as Mediators

Cited by 14 publications

References 63 publications

A systematic review of information technology in workplace learning

A systematic review of information technology in workplace learning

Pengembangan Keunggulan Bersaing UMKM Sektor Fashion di Kota Denpasar Berbasis Digitalisasi dan Kapabilitas Inovasi: Peran Mediasi Organizational Agility

Exploring usage, expected benefits and perceived usefulness of social media in travel agencies: an empirical investigation in Italy

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