Effects of Quality Management According to ISO 9000: A Swedish Study of the Transit to ISO 9000:2000

Lundmark, Erik; Westelius, Alf

doi:10.1080/14783360600748000

Cited by 21 publications

(18 citation statements)

References 17 publications

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“…Lundmark and Westelius (2006) analyse Swedish SME's with ISO 9000:1994 certifications that also received the 2000 certification and find that the main risk associated with this implementation is excessive bureaucracy which, according to the managers, could reduce flexibility. Similarly, Heras-Saizarbitoria et al (2011) state that the main risk of implementing ISO 9001 is the bureaucratic workload involved.…”

Section: Discussion Of Results and Further Directions For Researchmentioning

confidence: 99%

The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

Tamayo-Torres

Gutiérrez

Moreno

2014

European Journal of Operational Research

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The markets in which organizations currently operate require them to use behaviour based on both exploitation strategy and exploration strategy, each of which contributes fundamental benefits for the firm's success. Exploitation strategy attempts to obtain the maximum advantage from existing abilities, whereas exploration strategy searches for new ways for the organization to adapt. Further, since manufacturing markets are characterized by short product life, they require a high level of manufacturing flexibility, which can play a crucial role in the development of the exploitation and exploration strategies. This study analyses the relationship of manufacturing flexibility to exploitation and exploration strategies, taking into account an issue of maximum international scope: the implementation of ISO standards. In many international markets, ISO implementation is crucial in enabling organizations to be competitive. However, no consensus has been reached concerning the real benefits that these systems provide to the organizations that implement them. The main goal of our study is to analyse whether there are significant differences in the relationship of manufacturing flexibility to exploitation and exploration strategies in ISO 9001:2000 certified organizations and non-certified organizations. Our results show that most of the relationships analysed are only significant in ISO certified organizations. As an added value, the study analyses the relationship of exploitation and exploration strategies to organizational learning orientation and finds this relationship to be significant in all cases.

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Section: Discussion Of Results and Further Directions For Researchmentioning

confidence: 99%

The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

Tamayo-Torres

Gutiérrez

Moreno

2014

European Journal of Operational Research

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“…Other research revealed that the most powerful and clearer and most valued influence of this certification were more obvious working processes and responsibilities. Bureaucracy was discovered as the most ostensible issue that can address to relieved flexibility (Lundmark & Westelius, 2006). Powerful internal motivational factors or interests to develop an organization's quality can aid to build a quality management system that direct to external achievements like market development, market penetration as well as internal benefits (Fotopulos & Psomas, 2010).…”

Section: Impact Of Motivational Factorsmentioning

confidence: 99%

Organization Behaviour and Development-Related Issues in Effective Implementation of ISO 9001

et al. 2013

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The demand for ISO 9001 certification is increasing, both from the public and private sectors. The adoption of a quality management system should be a strategic decision of an organization. The design and implementation of an organization's quality management system is influenced by varying needs, particular objectives, the products provided, the processes employed and the size and structure of the organization. It is necessary to explore the issues related to effective implementation of ISO 9001. The objective of this article is to scrutinize the OBD issues, facts, and problems related to implementing ISO 9001 in various industries in order to collect and categorize these factors and issues for finding common critical factors. Authors tried to find related data from each industry with the aim of internet, observation, interview, and questionnaire. After data collection, the Meta analysis will be used to achieve probable common factors or factors that have had more influence on implementing ISO9001 successfully. The influential issues in effective implementation of ISO9001 can be classified into internal and external issues. There are several OBD-related issues like organizational culture, leadership commitment, team working and communication that have a crucial role in this area. The three most important OBD-related issues are organizational culture, leadership commitment and team working.

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“…Outros estudos também avaliaram os benefícios da certificação ISO 9001:2000, podendo-se destacar a pesquisa realizada por Lundmark e Westelius (2006). Tais autores analisaram aproximadamente seiscentas organizações e os maiores benefícios verificados pela implantação da certificação, em ordem decrescente de intensidade: transpa-rência nas responsabilidades e obrigações; procedimentos de trabalho mais claros; satisfação dos clientes; melhoria na imagem da organização; criação de uma "cultura de mudança" na empresa; melhoria na qualidade dos produtos e serviços da empresa; melhor comunicação interna; maior controle sobre os custos; conexão entre a estratégia organizacional e as atividades diárias da empresa; melhor entendimento entre as diferenças dos departamentos; maior motivação; e mais flexibilidade organizacional, dentre outras melhorias.…”

Section: Pesquisa Elaborada Porunclassified

“…Pesquisas conduzidas em diversos países relatam que a implantação de programas de melhoria da qualidade acarretou benefícios para as organizações que os empregaram. Lundmark e Westelius (2006) realizaram um estudo com pequenas e médias empresas na Suécia e constataram ganhos na adoção da ISO 9001:1994 e também na transição para a versão do ano 2000, denominada ISO 9001: 2000. Os Investigadores T. van der Wiele e J. van Iwaarden (2005) também verificaram proveitos na adoção da ISO 9001:2000 em estudo realizado com organizações na Holanda.…”

Section: Introductionunclassified

Programas de Melhoria da Qualidade no Setor Bancário: Uma Análise Comparativa do Cenário Brasileiro e Português

Pinto

Carvalho²,

Hoo³

et al. 2009

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O objetivo deste trabalho é traçar um panorama da implementação de programas de melhoria da qualidade no setor bancário, no contexto das instituições financeiras de grande porte que atuam no Brasil e em Portugal. A pesquisa tem como base os modelos mais difundidos na área de qualidade como a norma ISO 9001:2000, Total Quality Management (TQM) e o Seis Sigma, fazendo uma análise crítica de sua adoção pelos bancos. A metodologia adotou a análise quantitativa (survey), obtendo respectivamente 8% e 100% de respostas ao instrumento no Brasil e em Portugal. A população considerada consistiu das empresas do setor bancário da relação “500 Maiores e Melhores Empresas”, da Revista Exame publicada no Brasil e em Portugal (ano base de 2005). A análise concluiu que as maiores empresas do setor bancário adotam poucos programas de melhoria da qualidade e apresentam dificuldades em calcular o retorno dos valores investidos nos mesmos.

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Effects of Quality Management According to ISO 9000: A Swedish Study of the Transit to ISO 9000:2000

Cited by 21 publications

References 17 publications

The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

Organization Behaviour and Development-Related Issues in Effective Implementation of ISO 9001

Programas de Melhoria da Qualidade no Setor Bancário: Uma Análise Comparativa do Cenário Brasileiro e Português

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