Efficiency Analysis of Fixed Broadband Service Management Industry: Measurement of the Integrated DEA Model

Abstract

The goal of this study was to examine the level of efficiency of fixed broadband service providers as a measure of the research model's input as influenced by internal and external factors. Non-parametric approaches, Data Envelopment Analysis (DEA) models, and Path Analysis were used in this study to assess the efficiency of Fixed Broadband Service Providers. The reason for the study is that the ability to generate income to obtain maximum profit in order to be in a strategic position for business competitiveness is a key component to consider for the Fixed Broadband Service Provider industry in order to ensure business continuity. The research findings indicate that the input variable has an impact on the output variable. For the 2015 – 2020 period, the input size in the form of Total Assets has an impact on the Cost Flow Investing Act, total subscribers, and fiber optic backbone network, all of which affect the efficiency of Fixed Broadband Service Providers as many as 5 (five) Big Providers (The Big Five). External factors such as Customer Price Index (CPI) and Interest Rates, on the other hand, have a favorable impact on Operator Efficiency.