Effortless Interactions for Emergency Care

Abstract

This thesis presents a research and subsequent design intervention developed in the context of a Design for Interaction graduation assignment called Effortless interactions in Emergency Care.The design process was characterized by a strong focus on analysis, and in particular on user research, which included intense inquiry activities such as direct observation of ambulance shifts. After an iterative conceptualization phase, a final product idea was detailed and its interaction tested with real users. The thesis is concluded with a set of and conclusion and recommendations.

Three Approaches to Design Engineering in the Health Domain: A Systemic Perspective

“…In the health domain, this definition applies to a whole era of health artefacts development. Silent health design has been, for instance, employed by a number of surgeons 'building their own wheel' and crafting new instrumentation inspired by everyday experience (Ailawadi et al, 2010), or by ambulance staff serendipitously creating new ways of fixing rescue information 'on-the-go' by writing on their own gloves (Pannunzio, 2016). While silent health design process can be driven by in-depth clinical and contextual knowledge gained through practical experience, these are conducted by profiles who lack formal design education, and tend therefore not to follow a formal design research process.…”