Eliciting intrinsic knowledge in the business processes of electronic government with UML extensions

Abstract

PurposeThe purpose of this paper is to demonstrate the application of UML extensions on the elicitation of the knowledge that is intrinsic to the business processes of electronic government that will be available on digital TV.Design/methodology/approachBased on the understanding that: knowledge of e‐government is inherent in the applications available to the citizen; these applications aggregate content and services; and business processes result in products or services that are available for the citizen, this study seeks to, through the use of diagrams proposed by Eriksson and Penker, elicit the knowledge intrinsic to business processes, facilitating the development of applications destined to digital TV.FindingsThe proposed model facilitates the understanding of business processes and the identification of opportunities for improvement. The application of the BP diagram has enabled the authors to obtain an overview of all elements participating in the process as well as detail the relationship between them in a single diagram to facilitate the understanding of the process as a whole and assist its implementation. The assembly line diagram not only highlighted the interaction between business processes and information objects read and written in the assembly line, but also aided the identification of use cases that support the actors of the system and, consequently, the preparation of the t‐Government application requirements. The activity diagram provided highlights of how the activities that comprise the processes interact among each other and what flow of action is necessary to achieve the goal of the business process.Research limitations/implicationsIt is worth mentioning that what is being dealt with here is t‐Government applications accessible via iDTV (a fixed device). It is also understood that such applications are not tied to a specific TV program, since they are treated as resident applications; that is, citizens download them from an STB TV Channel and can interact with them whenever they want, regardless of the program that is being aired at the moment.Originality/valueThe use of unified modeling language (UML) extensions as a technique for knowledge modeling is a domain still little explored in literature. Although UML was originally designed to assist in systems modeling, its application has been extended to business and knowledge modeling.

Innovative E-Therapy Service in Higher Education: Mobile Application Design

“…Activity diagrams show the workflow from a start point to use such as in business process, in which this is utilised a process of computational and organizational activity. By facilitating the representation of the interaction flow indicated for the modelling of many decision paths in the progression of events with a high level of abstraction, activity diagrams of UML is conceived to provide situations in detail where the execution of some activities is using the parallel processing [20]. The design application (see figure 2-4) illustrates the diagram process for validating the user, managing the chatting and checking the progress.…”