Embedding enterprise science into SSM for improving innovation systems in technology‐based companies

Abstract

The paper discusses how organizations can benefit from applying an enhanced Soft Systems Methodology (SSM) in innovation context. The combined approach is illustrated with an intervention in the innovation department of a multinational company. The aim of the company has been to increase its competitiveness by fostering innovation and questioning the innovation system of the company as well as the innovation project portfolio. Embedded in the SSM, the concept of Enterprise Science has been a useful vehicle to structure the problem situation and to channel the search for possible solutions. Innovation challenges could be pointed out, analysed and resolved in a systemic way. Lessons from practice are presented as well as recommendations for decision makers regarding the application of the approach and an outlook to further studies.

Fostering innovation in medical technology with hierarchy theory: Narratives on emergent clinical solutions

“…It explicitly recognizes the structure and process in the development of new ideas, for instance emergent clinical solutions in medical imaging. In the same vein, ‘soft systems methodology’ (SSM) effectively supports the development of a narrative about structures and processes interacting within a given environmental paradigm (Checkland, 1981) and empirical evidence has shown SSM as a useful vehicle to structure the problem situation and to channel the search for possible solutions related to technological innovation (Löffler et al ., 2009).…”