Embodied Communication Agents: A Scoping Review of the Impact of Applications to Support Older Adults

Bastardo, Rute; Pavão, João; Rocha, Nelson Pacheco da

doi:10.1007/978-3-031-04826-5_31

Cited by 1 publication

(1 citation statement)

References 19 publications

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“…However, these approaches present limitations, such as restricted availability, high costs, and the need for transportation. Social robots and computer agents offer a potential solution to these limitations by providing a more accessible and cost-effective intervention that can be used in the home environment [ 17 ].…”

Section: Resultsmentioning

confidence: 99%

Qualitative Analysis of Conversational Chatbots to Alleviate Loneliness in Older Adults as a Strategy for Emotional Health

Rodríguez-Martínez,

Amezcua-Aguilar,

Cortés-Moreno

et al. 2023

Healthcare

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This article presents an exploration of conversational chatbots designed to alleviate loneliness among older adults. In addition to technical evaluation, it delves into effective communication between these systems and this demographic group, considering linguistic nuances, communicative preferences, and specific emotional needs. The intrinsic importance of chatbots as innovative solutions in combating loneliness is highlighted, emphasizing their ability to be understanding and empathetic allies, contributing to emotional well-being and socialization. The article explores how improved emotional well-being can positively impact the health and quality of life of older adults. The methodology, rooted in triangulation between a literature review and qualitative research through interviews and focus groups with older adults, provides a comprehensive insight into the findings. Ethical, technical, and design considerations such as privacy, autonomy, technology adaptation, and usability are also addressed. The article concludes with practical recommendations for developing user-friendly interfaces that encourage the active participation of older adults in chatbots. This holistic approach not only analyzes the technical effectiveness of chatbots in mitigating loneliness in older adults but delves into human, ethical, and practical aspects, enriching the understanding and implementation of these agents for social and emotional support.

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Section: Resultsmentioning

confidence: 99%