Emotional Dimensions of User Experience: A User Psychological Analysis

Saariluoma, Pertti; Jokinen, Jussi

doi:10.1080/10447318.2013.858460

Cited by 104 publications

(96 citation statements)

References 53 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The influence of interactivity on affect we found is consistent with the emotional clusters of 'frustration' -possibly usability induced; and 'competence' -more positive efficacy -reported by Saariluomaand and Jokinen (2014), in a study on physical interaction using joystick and gestures for teleoperation.…”

Section: Discussionsupporting

confidence: 75%

Analyzing the Role of Interactivity in User Experience

Sutcliffe

Hart

2016

International Journal of Human–Computer Interaction

View full text Add to dashboard Cite

An experimental investigation into the role of interaction in user experience (UX) with a controlled manipulation of interactivity features (e.g. avatars, interactive video) in a university information website is reported. The more interactive version had better affect and hedonic ratings, even though its perceived usability was worse. Analysis of qualitative data showed users were attracted to the interactive features, although they complained about poor usability. The results of the experiments are discussed to consider the role of interactivity in user experience and the differences between users' quantitative judgements of UX and their comments on interactive features which reveal different perspectives.

show abstract

Section: Discussionsupporting

confidence: 75%

Analyzing the Role of Interactivity in User Experience

Sutcliffe

Hart

2016

International Journal of Human–Computer Interaction

View full text Add to dashboard Cite

show abstract

“…However, a psychologically valid theory of emotional user experience is still lacking (Saariluoma and Jokinen, 2014). This shortcoming is especially visible in empirical studies, where theoretical operationalisation of emotional user experience would be required (BargasAvila and Hornbaek, 2011).…”

Section: Introductionmentioning

confidence: 99%

“…Moreover, terms such as user experience have been introduced to emphasise the importance of the feelings that users experience as they interact with technological artefacts (Bødker, 2006;Hassenzahl, 2010;Desmet and Hekkert, 2007;Norman, 2004;Wright et al, 2008). Most scholars in the field agree that emotion is one of the main dimensions of user experience (Bargas-Avila and Hornbaek, 2011;Hassenzahl and Tractinsky, 2011;Norman, 2004;Saariluoma and Jokinen, 2014;Thüring and Mahlke, 2007).…”

Section: Introductionmentioning

confidence: 99%

“…One problem resulting from the lack of a complete and theoretically sound operationalisation of emotional user experience is that more room is left for pre-scientific intuitions to affect the design of experiments and new interaction technologies (Saariluoma, 1997). With clearer systematic operationalisations, humantechnology interaction researchers and designers could better explicate and conceptualise their intuitions concerning such elusive concept as subjective experience, thus benefiting the field from both the perspective of basic research and applied design (Saariluoma, 1997;Saariluoma and Jokinen, 2014;Saariluoma and Oulasvirta, 2010).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Emotional user experience: Traits, events, and states☆

Jokinen

2015

International Journal of Human-Computer Studies

View full text Add to dashboard Cite

Emotional experience has become an important topic in human-technology interaction research and design. Nevertheless, such research and design often lacks a proper explanatory basis and methodologically robust operationalisation. In this article, a conceptualisation of emotional user experience is formulated based on the appraisal theory of emotion, where the goal congruence of the interaction events and the task-independent individual traits are thought to underlie the user's emotional response. A laboratory study with N = 50 participants conducting ordinary computer tasks is reported. The results suggest that subjective emotional experience depends on a number of factors relating to individual differences in coping and task events. Emotional user experience, as analysed according to a competence-frustration model of emotion, is dependent on the user's technological problemsolving tendency, frustration tendency, pre-task self-confidence, and task performance.

show abstract

“…Saariluomaand and Jokinen (2014) add that the user's experience of poor usability activates a range of negative emotional outcomes, has essential emotional costs, and this explains why people are often poorly motivated in using technologies with little usability.…”

Section: )mentioning

confidence: 99%

Contextual constraints and non-propositional effects in WhatsApp communication

Yus

2017

Journal of Pragmatics

View full text Add to dashboard Cite

According to relevance theory (Sperber and Wilson, 1995), information (a set of assumptions in its terminology) is relevant if it satisfies two conditions; firstly, it should generate a substantial amount of interest (positive cognitive effects in its terminology); and secondly, its processing should demand as little mental effort as possible. In my opinion, this pair of conditions should be supplemented with the notions of contextual constraint and non-intended non-propositional effect.As will be argued in this paper, this RT extension is particularly appropriate for the analysis of Internet-mediated communication, since nowadays we are witnessing a turn into what has been labeled phatic Internet, massive exchanges of messages with little informational relevance but enormous impact on users' feelings of connectivity and sociability, among others. The aim of this paper is to apply this proposal of extension to mobile instant messaging (specifically WhatsApp) and explore some of the constraints and non-propositional effects that play a role in the eventual relevance of WhatsApp interactions, which typically generate relevance from these nonpropositional effects and not from the prototypical object of pragmatic research, namely the propositional content of the messages in the shape of explicatures and/or implicatures.

show abstract

Emotional Dimensions of User Experience: A User Psychological Analysis

Abstract: This research is supported by the Finnish Funding Agency for Technology and Innovation (TEKES) and Finnish Metals and Engineering Competence Cluster (FIMECC) programme UXUS (User experience and usability in complex systems).

Cited by 104 publications

References 53 publications

Analyzing the Role of Interactivity in User Experience

Analyzing the Role of Interactivity in User Experience

Emotional user experience: Traits, events, and states☆

Contextual constraints and non-propositional effects in WhatsApp communication

Contact Info

Product

Resources

About