Empathy and Criativity in Privacy Requirements Elicitation: Systematic Literature Review

Abstract

This paper presents a Systematic Literature Review (SLR) in order to find in the literature papers that use creativity and empathy techniques in privacy requirements elicitation. These techniques have been used in requirements elicitation in order to facilitate the understanding of the requirements and provide a collaborative interaction between the teams and the end user. Thus, we investigated whether the literature already has reports on the use of these techniques as facilitators in the process of privacy requirements elicitation. As a result of the SLR, we found few papers related to the use of Empathy in privacy requirements elicitation and no papers that relate Creativity to the elicitation of privacy requirements.