Empirical study on quality management for product-service systems in industrial environment

Pasch, Florian; Rybski, Christoffer; Jochem, Roland

doi:10.1108/bpmj-01-2016-0023

Cited by 6 publications

(2 citation statements)

References 7 publications

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“…The industrial environment (or industry, or sectoral environment) includes all the enterprises and actors lying at the production space of similar products and services (Pasch, Rybski, & Jochem, 2016). We can usually get a full picture of the industrial environment by examining aspects such as the structure of factors of production/industry inputs, including labour, capital, technology/information management, and entrepreneurship (Tang, Thürer, Hu, Zhang, & Petti, 2017).…”

Section: The Industrial Environment and "Five Forces Plus Two" Analysismentioning

confidence: 99%

Methodological Redirections for an Evolutionary Approach of the External Business Environment

Vlados¹,

Chatzinikolaou²

2019

JMS

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The usual strategic analysis perceives the external business environment fragmentarily and without a coherent and unifying way. The three levels that a typical analysis of the external business environment involves are a) the macroenvironment and PEST analysis, b) mesoenvironment and “Porter’s diamond”, and c) industrial environment and “Porter’s five forces”. Contrary to the fragmentary analysis of the three levels, this article aims to counter-propose a restructured method of a unified and evolutionary analysis of the external business environment. After presenting the usual analytical handling of the external business environment in the three levels, we suggest that these are rather co-evolving than separate and autonomous spheres of analysis. Therefore, after introducing some elements of the evolutionary socioeconomic theory, we propose a systemic web that perceives the external environment of the socioeconomic organisations in dynamically unified and evolutionary terms. The systemic web conceptualises the approach of the external socioeconomic environment as an open and interactive system comprising three co-evolving spheres in the context of global dynamics: the institutional character of each spatially structured socioeconomic formation; the firm’s functions within the system; and the public-state intervention that contributes to the establishment and reproduction of the system. This conceptual redirection of the methodology of the external business environment can be useful for building an integrated strategic analysis that studies all “micro-meso-macro” components of the entire socioeconomic system.

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Section: The Industrial Environment and "Five Forces Plus Two" Analysismentioning

confidence: 99%

Methodological Redirections for an Evolutionary Approach of the External Business Environment

Vlados¹,

Chatzinikolaou²

2019

JMS

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“…As a stand-alone product is not sufficient to fulfil customer requirements, product service systems (PS2 or PSS) are usually combined with the product to provide product-related services such as maintainability, repair, update and quality warranty throughout the whole life cycle to better fulfil user requirements. 6,7 Therefore, we define product quality as the sum of product design quality, manufacturing quality, maintainability and recycling. Correspondingly, we consider that the product life cycle consists of four stages, that is, design, manufacturing, maintenance and recycling.…”

Section: Introductionmentioning

confidence: 99%

Exploring product design quality control and assurance under both traditional and crowdsourcing-based design environments

Xiaojing

Qin

Hai-zhu

et al. 2018

Advances in Mechanical Engineering

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Small and medium-sized enterprises face the challenges that they do not have enough employees and related resources to produce high-quality products with limited budget and time. The emergence of crowdsourcing provides an opportunity for them to improve their products by leveraging the wisdom of a large community of crowds, including their potential customers. With this new opportunity, product design could be conducted partially in a traditional design environment (in-house design) and partially in a crowdsourcing environment. This article focuses on product design stages to investigate what key factors affect product design quality and how it can be controlled and assured. First, we define the concept of product design quality and then identify its attributes and sub-attributes. Second, we separately survey key factors affecting product design quality in traditional and crowdsourcing-based design environments, quality control approaches/theories and quality assurance policies in traditional design environment. Third, a comparison of product design quality issues between the traditional and crowdsourcing-based design environments is progressed focusing on various aspects influencing product design activity quality. Finally, we discuss product design quality control approaches and quality assurance policies, quality control challenges and corresponding solutions in crowdsourcingbased design environment.

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Empirical Studies on Product-Service Systems – A Systematic Literature Review

2017

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Empirical study on quality management for product-service systems in industrial environment

Cited by 6 publications

References 7 publications

Methodological Redirections for an Evolutionary Approach of the External Business Environment

Methodological Redirections for an Evolutionary Approach of the External Business Environment

Exploring product design quality control and assurance under both traditional and crowdsourcing-based design environments

Empirical Studies on Product-Service Systems – A Systematic Literature Review

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