Employee based brand equity: a systematic review of literature, framework development, and implications for future research

Abstract

Purpose Through a systematic literature review, this paper aims to endeavor to present a thorough historical perspective on the evolution of employee-based brand equity (EBBE), offering a comprehensive understanding of its development. The study explores the general model, causes and effects of EBBE, as well as the role of culture, leadership and brand management in building EBBE. The paper proposes an integrative framework to understand the interrelationships between the various dimensions of EBBE and offers practical guidelines for future research and the business world. Design/methodology/approach The paper uses a systematic literature review approach to analyze and synthesize 30 studies on EBBE retrieved from SCOPUS and Web of Science. The analysis involves a thematic and content-based examination of the literature, which is organized into three thematic groups. Findings The review highlights the importance of EBBE as a driver of organizational performance and success. The paper identifies the evolution of the major themes, trends and debates in the literature and suggests areas for future research. It underscores the need for more qualitative, multi-level and longitudinal research on EBBE, as well as the exploration of the links between EBBE and other forms of brand equity. Originality/value This paper is one of the first systematic literature reviews of EBBE, offering a comprehensive and integrated view of the existing literature since the beginning of this concept. The paper’s originality lies in its proposed integrative framework that captures the interrelationships between the various dimensions of EBBE and provides practical guidelines for future research and the business world.

What Is Next for Consumer-Based Brand Equity in Digital Brands? Research Itineraries and New Challenges

“…The need to develop scientific reviews on this topic has been identified in several studies [11][12][13][14]. However, researchers have focused on brand equity themes without Sustainability 2024, 16, 5412 2 of 19 considering a broader range of sources, and some authors have recommended further investigation of brand equity in social media [11].…”