Employee Engagement – A Study with Special reference to Postal Employees in Rural Areas of Thanjavur

Anand, V. Vijay; Vijayabanu, C.; Rengarajan, V.; Thirumoorthy, G.; Rajkumar, V.Samuel; Madhumitha, R.

doi:10.17485/ijst/2016/v9i27/97600

Cited by 4 publications

(1 citation statement)

References 10 publications

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“…This study indicates that there is no significant difference in engagement, vigour, absorption and dedication varying in the marital status of employees. Other studies concur with the findings of this study (Anand, Banu, Rengarajan, Thirumoorthy, Rajkumar & Madhumitha, 2016;Ashley, 2018;Chi, Saldamli & Gursoy, 2021;Mokhine & Geyser, 2020). According to Shukla et al…”

Section: Marital Statussupporting

confidence: 92%

Understanding the influence of organisational culture on service quality in private hospitals in Ghana.

Nicholas

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The idea that organisational culture influences service quality, which in turn has effect on both clients and employees, has gained extensive recognition in both academia and organisational practices. This study investigates the influence of organisational culture on service quality in private hospitals in Ghana. The present study also utilised employee engagement as mediating variable. Organisational culture, service quality and employee engagement all remain a major issue in Ghana, both in private and government institutions. Hence, creating a culture that is favourable to providing quality services and encouraging employee engagement is significant for ideal organisational results. The study adopted a mixed method approach using both qualitative and quantitative data. This study was carried out on a sample of 367 participants using a simple random sampling approach and 15 participants selected using a purposive sampling method from selected private hospitals located in Accra-Ghana. The researcher collected data electronically using both questionnaires and semi-structured interviews. The psychometric properties (validity and reliability) were statistically evaluated using Factor Analysis and Cronbach’s Coefficient Alpha respectively. The quantitative data was evaluated using both descriptive and inferential statistics and the qualitative data was examined using thematic analyses. There were high perceptions of organisational culture (involvement, consistency, adaptability, mission), service quality (reliability, assurance, tangibles, empathy, responsiveness) as well as employment engagement (vigour, absorption, dedication). This study specifies that there is no significant relationship between organisational culture and service quality. Additionally, this study indicates that there is no significant between relationship between employee engagement and service quality. This study examined the inter-connections of the variables and their effect on the biographic profiles. Additionally, the study states that there is a significant relationship between organisational culture and employee engagement. Furthermore, organisational culture and employee engagement significantly account for 26.1% of the variance service quality.

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Section: Marital Statussupporting

confidence: 92%

Understanding the influence of organisational culture on service quality in private hospitals in Ghana.

Nicholas

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Domestic Debt Exchange Program Impact on Financial Sector Performance in a Digital Technology Era

Asare,

Ntiamoah,

Ampong

et al. 2024

IJEFM

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Governments economic recovery policy such as domestic debt exchange program (DDEP) significantly influences the patronage of digital financial products, and services in developing economies. This often led to a weakening of financial institutions ' capital and overall performance. Using dual analysis, this study applies both qualitative and quantitative approaches to analyze the impacts of DDEP through the Lense of digital financial technology applications by financial institutions and conducted both regression and data envelopment analysis. Using the smartPLS model, paths were created to identify and analyze key impacting factors. A bootstrapping of 333 samples was carried out using selected financial institutions in a DDE implemented economy, weighing each case, where t = 1.96 significant value was taken and a p-value <0.05 was also considered to be statistically significant. The study assumed that an efficient DEA is achieved if the DMUO has an ideal solution of µ*, v* in model two and µ* > 0 and v* > 0 and includes a Ɵ*, ƛ*, ƛ* ideal solution. The study found that DDEP can have 15 negative impacts on financial institutions' performance. Also, most financial institutions were found to be inefficient in applying technology to mitigate the negative effects DDEP. Further, despite the introduction of advanced technology financial, the study results showed that nonperforming loans increased between 25% to 35% within twelve months of introducing the DDE, meaning financial institutions are unable to collect both principal and interest on loans by capitalizing technology on during the DDE program. Also, the sector collectively can suffer a sharp increase in impairment loss on financial assets by over 92% during DDE program. In addition, DDEP can caused between 48.5% to 5.68% sharp decline to return on assets.

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The Effect of Employer Branding on Contractual Employees: Engagement and Discretionary Effort

Hardy¹,

Afrianty²,

Prasеtya³

2020

BISNIS BIROKRASI

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Employee Engagement – A Study with Special reference to Postal Employees in Rural Areas of Thanjavur

Cited by 4 publications

References 10 publications

Understanding the influence of organisational culture on service quality in private hospitals in Ghana.

Understanding the influence of organisational culture on service quality in private hospitals in Ghana.

Domestic Debt Exchange Program Impact on Financial Sector Performance in a Digital Technology Era

The Effect of Employer Branding on Contractual Employees: Engagement and Discretionary Effort

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