Engineering student satisfaction and loyalty: The E-learning effect

Abstract

This study explores the influence of e-learning tools on student satisfaction and loyalty within engineering programs. A survey administered to 67 Syrian engineering students and professors examined their perceptions of e-learning platforms. The results indicate a growing appreciation for e-learning's effectiveness in delivering educational content. The research highlights the particular value of e-learning tools during disruptions to traditional learning, such as pandemics. The study reveals a positive correlation between e-learning use and student academic performance, satisfaction among both students and professors, and a trend towards loyalty to these tools. Based on these findings, the study recommends adaptations in information presentation methods by professors to leverage the capabilities of e-learning tools. It emphasizes the importance of maximizing the potential of these tools and suggests implementing training programs for both students and faculty to enhance e-learning proficiency. The research also underscores the need for continuous curriculum updates to ensure compatibility with evolving e-learning technologies. Finally, the study recommends exploring additional benefits to incentivize continued engagement with e-learning tools by both students and educators.