JBS-JPBSP
 2015
DOI: 10.17509/bs_jpbsp.v15i2.1235
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English Language Competency and Outsourced Call Centers in Bangladesh

Mizanur Rahman1,
Saadiyah Darus2,
Nazia Hussain3

Abstract: This paper attempts to investigate whether or not the English competency of Customer Service Representatives (CSRs) is hindering the growth and development of outsourced call centers in Bangladesh. It also looks into the problems being faced by call centers in hiring English

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