Enhanced Participants' Registration Model on Open Public Events

Abstract

The Digital transformation (DT) has challenged most of the Event Management (EM) services at a time when organizers of open public events still faced a lot of manual operations upon registration of the public event’s participants. This survey demonstrates a model to increase a level of digitalization and use of technology, with increased self-service level for registered participants and digital data transfer. The model is based on outcomes from the series of several case studies, practical tests and research activities in Latvia, Albania, and Germany. The paper examines different ways how organizers are able to innovate their routine activities and encourage the broader public to learn and use various digital technologies: Radio-frequency identification (RFID), Near-field Communication (NFC), Quick Response (QR) codes and Mobile apps with a purpose to link the physical and the digital world in the one coherent model. In this research the major part of event management process modelling had been done by Business process Model and Notation (BPMN2) approach. The approach proposed by authors aims to reduce the costs and workload of organizers associated with participants’ registration in open public events where preliminary registration is still practically impossible or forbidden because of personal data protection issues.

A Quantitative Review of the Research on Business Process Management in Digital Transformation: A Bibliometric Approach

“…Another interesting keyword is business process modeling. This term is closely linked to the adoption of a BPMN (business process model and notation) tool in making business processes more transparent through the effective exploitation and use of technological resources [46,67,68]. Additionally, BPMN is very useful in graphically representing gaps in information flows and serves as a foundation for automating business processes, designing flexible and adaptive processes, and enhancing dynamic and intelligent capabilities for systems [69][70][71][72].…”