DOI: 10.3990/1.9789036543774
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Enhancing HR shared service centers through resource orchestration: uncovering the dynamic capabilities of the administrative expert

Abstract: acknowledgment of the potential of the HR SSC for the HR function, the business, and the organization as a whole and put an end to the relentless headcount reduction objectives. Moreover, they support the creation of the appropriate conditions for the business and the HR SSC to realize a pro-active, innovative, flexible, and responsive HR function and subsequently enable the HR SSC to integrate the fragmented HR function and, together with the other stakeholders in HR delivery, create value for the business an… Show more

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